Sign your team up for customer service training in an engaging 90-minute workshop to learn customer service essentials for every interaction. This session includes a downloadable workbook and has been reduced from $229 to $45 a person for a limited time. This session is offered on Monday, June 15.
Customer Service Essentials (Pt. 2)
Participants can take this course independently of Customer Service Essentials Pt. 1. By popular request, we are now offering a Part 2 of Customer Service Essentials to share MORE great customer service standards. Now reduced to $45 from $229 for a limited time. This session is offered on Thursday, June 11.
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from: Buying decisions Repeat purchases Spend amount Customer loyalty If your organization is looking to improve your customer service and spark meaningful change, then you need tailored and engaging training. Learn more about the impact of customer service on an organization’s bottom … Read More
Emotional Intelligence: Personalize Your Customer Service
There’s a large misconception of the term intelligence in our society. The idea of intelligence goes beyond aspects of analytical thinking like test scores, thinking ability, and IQ. Above and beyond the traditional notion of intelligence, you can also gain emotional intelligence. We recommend that anyone who works in customer service gets proper training in this type of “smart.” Why? … Read More