Bonfire Training is a customer service and leadership training company in Indianapolis.  Our training is tailored to your organization’s unique needs, promotes a healthy culture, and aligns your leaders and team members to spark meaningful change.

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Real Learning


Training for your specific learning styles.


Because your business is unique and people learn in different ways, our training is tailored to you. If you’re looking for leadership and culture guidance, call center customer service training, customer service etiquette training, or phone skills training in general - we offer the right course for your team. You’re one-of-a-kind, and so is your training!
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Real Fun

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Because when you’re engaged, you learn better.


This isn’t your ordinary classroom! Our superstar trainers will reignite your teams’ spark with interactive and engaging experience-based learning. Throughout all of our leadership training and customer service courses, the training is designed to encourage engagement, enhance skill development, and create a fun atmosphere while impacting business results.
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Real Results


Courses designed to meet your goals.


Whether in-person or online training is best for your team, our customer service and leadership training courses are tailored to your organization's unique needs and customized to assist you in achieving your goals.
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WHAT OUR CLIENTS SAY ABOUT US

  • “I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome.”

    Ford Motor Company
  • “Your training materials definitely improved our communication skills. The Support Center has received compliments on how their conversations are pleasant experiences! Bonfire Training has helped us identify and meet the standards for customer service excellence in our call center. For that, I say McThanks!”

    McDonalds

  • “We first hired Bonfire Training 9 years ago when our LARGEST client sent us a letter stating they no longer wanted to do business with us because of the way we treated them! The program was so successful that the rest of the hospital asked us what we had done to change our service – since then, we have taken it hospital wide and it is now an initiative from our CEO and Board of Directors – and Bonfire is our foundation.”

    St. Charles Medical Center

Diverse Clients.
Consistently Great Results.

Every Bonfire client wishes to strengthen two key relationships: with customers, and with internal people. Bonfire is dedicated to helping you foster and strengthen both with our unique training approach tailored expressly to your organization.

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Customer Training Is A Daily Carousel

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Key Takeaways For Improving The Customer Experience