"I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome.”

"We appreciate the use of interactive virtual space with breakout rooms, chat, notation. It helps engage the learner since we can't use the old go to your group corner in of the training room process right now. Customer Services Essentials is our key platform for engaging new employees in what we want to see for best practices for our organization.”

"Your training materials definitely improved our communication skills. The Support Center has received compliments on how their conversations are pleasant experiences! Bonfire Training has helped us identify and meet the standards for customer service excellence in our call center. For that, I say McThanks!”

"We have learned new skills, techniques and approaches, and I could hear my team using on the phones today some catchy phrases. Very happy with the trainer and the course and I would recommend Bonfire to anyone!”

"We first hired Bonfire Training 9 years ago when our LARGEST client sent us a letter stating they no longer wanted to do business with us because of the way we treated them! The program was so successful that the rest of the hospital asked us what we had done to change our service – since then, we have taken it hospital wide and it is now an initiative from our CEO and Board of Directors – and Bonfire is our foundation."

"This training gets everyone in the company on the same page of how to present a professional image. Never assume that good phone skills are just common sense! The material is great for refreshers and training new employees."