“I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome.”

“Your training materials definitely improved our communication skills. The Support Center has received compliments on how their conversations are pleasant experiences! Bonfire Training has helped us identify and meet the standards for customer service excellence in our call center. For that, I say McThanks!”

“We first hired Bonfire Training 9 years ago when our LARGEST client sent us a letter stating they no longer wanted to do business with us because of the way we treated them! The program was so successful that the rest of the hospital asked us what we had done to change our service – since then, we have taken it hospital wide and it is now an initiative from our CEO and Board of Directors – and Bonfire is our foundation.”