Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training presentations, you may want to consider breaking those habits. Here are tips to jump-start your journey to making sure … Read More
I’m Not Gonna Lie: Better Ways to Deliver the Same Message
In customer service (and really in life), positivity is going to lead to a smoother transition, clearer communication, and a more satisfied customer. Even if a front-line representative is doing everything else to the best of their ability, a couple of thoughtless off-hand phrases may be the last straw for a frustrated customer. And since 93% of customers are likely … Read More
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from: Buying decisions Repeat purchases Spend amount Customer loyalty If your organization is looking to improve your customer service and spark meaningful change, then you need tailored and engaging training. Learn more about the impact of customer service on an organization’s bottom … Read More
Do You See 2020 in 20/20?
Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking outwardly at how a shiny new software could help your sales, you may think about improving your internal assets: your … Read More
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, increase engagement, improve customer satisfaction, and so much more. But your organization can only reap the benefits of training when it’s presented properly. Here are some basic do’s and don’ts of training presentations. Do: 1. Be Prepared … Read More
DISC Behavioral Styles: A Learned Superpower
Wouldn’t it be great if you could predict others’ behavior? It turns out you don’t need a superpower to it, you just need some training, DISC training to be exact. With DISC you can learn not only your own patterns of behavior, but you and your team can learn to recognize those patterns in others. With DISC training, your employees … Read More
Case Study: Improving the Service Culture
One of our clients in the Shared Services/Financial division of a global medical supplies organization knew they needed to improve the service culture of their division. Since the organization employed approximately 700 staff in three U.S. locations, they sought Bonfire’s guidance and training. The customers of this division were often internal customers (coworkers), with some departments working with both internal … Read More
Don’t Turn Your Holiday Workers into Grinches
Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical. It’s probably your busiest time of year. It’s always an opportunity not only to make sales but also to cement new relationships, creating new customers and loyal followers for your brand to last throughout the year. Depending on your business model, however, you may be leaving most of … Read More