Bias in the Workplace

Workplace Bias Presentation
The truth is, we all have biases. And contrary to what many people think, not every bias is harmful or hurtful—just like having a bias doesn't make you a bad person. Biases typically become dangerous when we don't take the time to recognize and work through them (which is often easier said than done.) One reason it can be difficult ... Read More

Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Above the Line

Above the Line - 5 stars

Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.

When It’s Time to Refresh Customer Service Training

When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. With so much that’s happened in such a short time span, we all must look at how the customer service landscape has shifted and how we must pivot to meet this moment for what it ... Read More

DISC Behavioral Styles: A Learned Superpower

Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not only learn the patterns of your own behavior, but you and your team will learn to recognize those patterns in ... Read More

Showing Up Strong Guide

Let your mindset be your superpower! While feelings of scarcity may overwhelm us from time to time, finding the strength within ourselves to flip the script and focus on abundance is always going to be the better option. Every thought we have—good and bad—has the power to directly affect our reality. It’s important to feel and embrace every emotion that ... Read More

Customer Service Essentials for the Utility Industry

Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More