Blogs
5 High-Stakes Moments in Insurance Customer Service
Insurance · Customer Experience 5 High-Stakes Moments Every Insurance Customer Service Training Program Should Address Claims, denials, and premium increases aren’t customer service problems. They’re trust problems. 7-minute read · For L&D, Claims & Customer Experience Leaders · Bonfire Training... Read More
Middle Manager Leadership Training
Leadership Development Investing in the Leaders Caught in the Middle Every organization talks about leadership development. Far fewer organizations are actually doing it for the people who need it most. Walk into most companies and you’ll find two groups... Read More
Training Partner for Life: What It Actually Means
Culture · Leadership & Culture · Training Strategy Training Partner for Life: What It Actually Means to Never Stop Improving It’s not a slogan. It’s what happens after the workshop ends. 6-minute read · For HR, L&D & People Leaders... Read More
Mid-Year Behavior Check: Is Your Team’s Training Sticking?
Most training gets a strong first month. Then real life happens — new hires, schedule changes, whatever’s on fire that week — and the habits people built in a workshop start to fade. Not because the customer service training failed.... Read More
Why Patient Experience Fails in High-Emotion Moments
Healthcare · Patient Experience · L&D Why Patient Experience Fails in High-Emotion Moments Your team knows the protocol. That’s not the problem. 8-minute read · For HR, Patient Experience & L&D leaders · Bonfire Training Walk through any health... Read More
5 High-Stakes Moments Every Utility Customer Service Training Program Should Address
Utilities · Customer Experience Utility customer-facing employees aren’t just answering questions. They are managing some of the most emotionally charged interactions in any industry — and they are doing it without the customer’s goodwill already in the bank. By the... Read More
Bonfire Training: 7 Years on the Corporate Training Landscape
Seven years on the Training Industry Corporate Training Landscape. Three categories in 2026. And honestly? We’re not even a little bit tired of talking about it. In total transparency: when we first landed on the Training Industry Corporate Training Landscape... Read More
What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers
Leadership & Team Development · DISC · Communication What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers Spoiler: it’s not about personality quirks. It’s about self-awareness — and that’s something every person on your team can... Read More
