Benefits of Live Remote Training

Customer service rep working on online training

Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need to grow and develop.  Live remote training offers benefits like convenience, flexibility, and interactivity that can be a great fit for any team. Plus, it’s a fun way to learn and engage with other … Read More

Bonfire Training Deeply Impacts and Inspires Trainee

We recently received a message from a former trainee (way back when we were known as PhonePRO) that we knew we had to share. Darilynn Godfrey has given us permission to share her touching story with you.  We were inspired and humbled to hear that our teachings stuck with Darilynn throughout her career and even through a personal tragedy. We … Read More

The Process of Breaking Bad Training Habits

Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training presentations, you may want to consider breaking those habits. Here are tips to jump-start your journey to making sure … Read More

I’m Not Gonna Lie: Better Ways to Deliver the Same Message

Customer service representative communication

In customer service (and really in life), positivity is going to lead to a smoother transition, clearer communication, and a more satisfied customer. Even if a front-line representative is doing everything else to the best of their ability, a couple of thoughtless off-hand phrases may be the last straw for a frustrated customer. And since 93% of customers are likely … Read More

Infographic: Customer Service Essentials

Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from: Buying decisions Repeat purchases Spend amount  Customer loyalty If your organization is looking to improve your customer service and spark meaningful change, then you need tailored and engaging training. Learn more about the impact of customer service on an organization’s bottom … Read More

Do You See 2020 in 20/20?

Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision.  Instead of looking outwardly at how a shiny new software could help your sales, you may think about improving your internal assets: your … Read More

The Do’s and Don’ts of Training Presentations

As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, increase engagement, improve customer satisfaction, and so much more. But your organization can only reap the benefits of training when it’s presented properly.  Here are some basic do’s and don’ts of training presentations. Do: 1. Be Prepared … Read More

DISC Behavioral Styles: A Learned Superpower

Wouldn’t it be great if you could predict others’ behavior? It turns out you don’t need a superpower to it, you just need some training, DISC training to be exact. With DISC you can learn not only your own patterns of behavior, but you and your team can learn to recognize those patterns in others.  With DISC training, your employees … Read More