Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Above the Line
Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.
Team Training: The Secret Ingredient to a Successful Product Launch
A little boy with autism was having a rough day at Universal Orlando. His family vacation was almost over and he had yet to get on the ride featuring his all-time favorite superhero.
When It’s Time to Refresh Customer Service Training
When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. With so much that’s happened in such a short time span, we all must look at how the customer service landscape has shifted and how we must pivot to meet this moment for what it ... Read More
DISC Behavioral Styles: A Learned Superpower
Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not only learn the patterns of your own behavior, but you and your team will learn to recognize those patterns in ... Read More
Showing Up Strong Guide
Let your mindset be your superpower! While feelings of scarcity may overwhelm us from time to time, finding the strength within ourselves to flip the script and focus on abundance is always going to be the better option. Every thought we have—good and bad—has the power to directly affect our reality. It’s important to feel and embrace every emotion that ... Read More
Customer Service Essentials for the Utility Industry
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More
10 Ways You Can Show Up Strong
With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to do our best to Show Up Strong. Our mindsets are our greatest superpower, and now, more than ever, it’s important ... Read More