When It’s Time to Refresh Customer Service Training

When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. With so much that’s happened in such a short time span, we all must look at how the customer service landscape has shifted and how we must pivot to meet this moment for what it ... Read More

DISC Behavioral Styles: A Learned Superpower

Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not only learn the patterns of your own behavior, but you and your team will learn to recognize those patterns in ... Read More

Showing Up Strong Guide

Let your mindset be your superpower! While feelings of scarcity may overwhelm us from time to time, finding the strength within ourselves to flip the script and focus on abundance is always going to be the better option. Every thought we have—good and bad—has the power to directly affect our reality. It’s important to feel and embrace every emotion that ... Read More

Customer Service Essentials for the Utility Industry

Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More

10 Ways You Can Show Up Strong

With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to do our best to Show Up Strong. Our mindsets are our greatest superpower, and now, more than ever, it’s important ... Read More

Mason Health Success Story

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday recognition program that they rolled out in their new clinic to acknowledge their high-performing customer service associates. Check out this ... Read More

Turbulent Waters Call for Agile Leadership

Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile Leadership rather than the result of one individual.  The Captain promotes teamwork, demonstrates trust, empowers, and builds systems and processes ... Read More