Blogs
Mid-Year Behavior Check: Is Your Team’s Training Sticking? | Bonfire
Most training gets a strong first month. Then real life happens — new hires, schedule changes, whatever’s on fire that week — and the habits people built in a workshop start to fade. Not because the customer service training failed.... Read More
Why Patient Experience Fails in High-Emotion Moments
Healthcare · Patient Experience · L&D Why Patient Experience Fails in High-Emotion Moments Your team knows the protocol. That’s not the problem. 8-minute read · For HR, Patient Experience & L&D leaders · Bonfire Training Walk through any health... Read More
5 High-Stakes Moments Every Utility Customer Service Training Program Should Address
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Bonfire Training: 7 Years on the Corporate Training Landscape
Seven years on the Training Industry Corporate Training Landscape. Three categories in 2026. And honestly? We’re not even a little bit tired of talking about it. In total transparency: when we first landed on the Training Industry Corporate Training Landscape... Read More
What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers
Leadership & Team Development · DISC · Communication What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers Spoiler: it’s not about personality quirks. It’s about self-awareness — and that’s something every person on your team can... Read More
When AI Handles the Easy Stuff, Your Team Has to Handle Everything Else
Leadership & Training Strategy What Happens to Customer Service When AI Handles the Easy Stuff? Bonfire Training · April 2026 · 7 min read Here’s the scenario nobody’s training for: your chatbot just handed off a frustrated customer to your... Read More
Mastering the Skills of Great Negotiators & Conflict Navigation
Bonfire Training · Open Enrollment Workshop What Great Negotiators Know That Most People Don’t Negotiation · Conflict Navigation · Workplace Communication Live, online, 2 hours. Practical skills you can use the same week. Register on Eventbrite → Most of us... Read More
Persuasion Training Through Compassionate Curiosity
Why Open Enrollment Negotiation Training Matters More Than Ever Negotiation and conflict are part of work. Every day. They show up in leadership conversations, customer interactions, project discussions, performance issues, and moments when people need to align around different needs,... Read More
