Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and they’re good at it. But, why settle for good when you can be great?
Hold on To That Balloon! A friend once offered a valuable piece of advice; “hold on to that balloon!” In his view, the dreams, ideas, suggestions, and feelings provided by his team were like little notes, each tied to its own balloon. These “balloons” were offered to him throughout the week. Sometimes, he was busy and couldn’t pull the balloon … Read More
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!
As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees, do they need a refresher course in politeness? You can teach them that!
You know what good customer service looks like, so it’s time to roll up your sleeves and deliver a customer service training skills class to your staff… how hard can it be? You don’t need to hire anyone, you’ve got this!
F. Scott Fitzgerald described it best when he wrote, “Life starts all over again, when it gets crisp in the fall.” And with the holidays upon us, are you taking the time to enjoy every moment or has the season become an impossible juggling act of managing work responsibilities with family obligations and tasks? At the very least, take a … Read More
The simple answer to that question is “Yes.” Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. Here are tips to jump start your journey to making sure your habits are working for you. TIP #1: Become aware of your habits. Habits are … Read More