Unraveling Grammar Mysteries: A Guide to Common Pitfalls

Image of word letters.
Embarking on a journey through the complexities of business writing is like navigating a linguistic labyrinth. Put another way, in a business setting, clear messaging and good grammar are very important and can sometimes be confusing. So, grab your grammatical compass, and let's decode the nuances that elevate your business writing to a whole new level. Regards, With Regard to/In ... Read More

Decoding Customer Service: The Art of Turn Signals

Turn Signal

Customer service is like a puzzle, where recognizing and responding to cues can turn a routine interaction into a memorable experience. Just like the blinkers on a car give us a heads-up before a turn, turn signals in customer service provide subtle clues, making the entire process smoother and more enjoyable. Let’s dive into the world of customer service signals … Read More

Feeling Thankful: The Secret Sauce for Happy Customers

Thanksgiving desserts

Hello! Today, let’s look at a subject that’s as simple as it is impactful: gratitude. We’re talking about why saying “thanks” to our amazing customers is more than just good manners—it’s a game-changer for our businesses. Especially, when we are being our best, on purpose, every time!   Building Best Friend-Level Trust: Okay, maybe not BFFs, but you get the … Read More

Spice Up Your Customer Service: Creating Moments that Wow!

Carnival Ride

Let’s talk about customer service, using the metaphor of a carnival ride. In the world of business, it’s not just about selling stuff; it’s about creating moments that matter. Buckle up for a rollercoaster of tips on how to craft memorable customer service moments that will make you the talk of the town. The Power of Customer Service Moments: Customer … Read More

Customer Experience vs. Customer Service

Customer Service

Ladies and gentlemen, boys and girls, welcome to the ultimate showdown in the world of business: Customer Experience vs. Customer Service! Grab your popcorn, because we’re about to turn this into a blockbuster movie of epic proportions. Customer Service: The Quick-Fix Heroes Meet our first set of superheroes: Customer Service! They’re like the Avengers of your business, always ready to … Read More

Why Giving Your All Is So Darn Good for You

Happy Coworkers
You've probably heard folks say, "Give it your best shot," right? Well, there's a pretty cool reason behind that advice. It's not just about nailing that project or impressing your boss; it's also about the awesome stuff that happens inside you when you put your heart and soul into what you do. Let's break it down in plain, everyday language ... Read More

Small Changes, Big Impact: How You Can Apply ‘Atomic Habits’ To Your Customer Service Teams

Employees discussing

In exceptional customer service, as in life, small things make a big difference. From the moment you greet a customer to when you conclude an interaction, many little elements add up to a successful outcome. Those little elements don’t happen by accident; they’re habits your team members form as they gain experience. Cultivating habits that lead to positive interactions—and culling … Read More

Human Interaction — Your Key in Training Customer Service Champions

Smiling Customer Service Professional

What do athletes and customer service professionals have in common? The need for coaching to achieve high-level performance. While your teams may not be running sprint drills, they are exercising various transactional and interactional skills to deliver exceptional customer service. As a team leader, you want to coach your people to develop these skills and build the mindset to apply … Read More