Best Practices for Customer Service Employee Onboarding

employees working together at a computer

For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.

The Working Genius

Group of team members working aqt a white board
Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members and still can’t pinpoint why there seem to be gaps in performance or results? You’re not alone—and we can help! At Bonfire Training, we want teams of all shapes and sizes to better ... Read More

Bias in the Workplace

Workplace Bias Presentation
The truth is, we all have biases. And contrary to what many people think, not every bias is harmful or hurtful—just like having a bias doesn't make you a bad person. Biases typically become dangerous when we don't take the time to recognize and work through them (which is often easier said than done.) One reason it can be difficult ... Read More

Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Above the Line

Above the Line - 5 stars

Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.

When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. With so much that’s happened in such a short time span, we all must look at how the customer service landscape has shifted and how we must pivot to meet this moment for what it ... Read More