Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

The Advantages of Customer Service Training

Customer service training

Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.

What is Customer Service Phone Training and Why Do You Need It

customer service phone training

Solid and effective communication is the foundation of customer service: the words we use, voice tone, active listening, and non-verbal cues like eye contact and body language convey the messages that we send. But, when we communicate via telephone, we can’t rely on non-verbal cues; that is why Customer Service Phone Training is so important. 

Boost Your Customer Service from Good to Great

great customer service

Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and they’re good at it. But, why settle for good when you can be great?