In customer service, positivity consistently facilitates smoother transitions, clearer communication, and more satisfied customers.
Ready to spark some change?
Please fill out the form below to get started on your training journey.
Customer Service Trends To Look Out for in 2023
Excellent customer service is at the heart of every brand’s success, and Bonfire Training is here to help you stay up-to-date on the latest trends in the industry.
Yarn Love: Philanthropy Highlight
At Bonfire, we’re built on a culture of giving. Not only do we work hard to give our time and talents to those who seek out our customer service and leadership training—but we also love to give in our personal lives. Recently, a few members of our team made a wonderful philanthropic effort, and we wanted to highlight how giving, ... Read More
Boost Employee Retention With Bonfire Training
In a time where people are leaving their jobs at a record pace, we encourage all businesses to keep employee retention top of mind. If you’re one of the many leaders asking, “how can I keep employees engaged and loyal in such a tight labor market?” To us, the answer is simple: professional development and training. The fact is that ... Read More
Why We Suggest Meeting With Your Training Partner Every Year (Or More)
The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to feedback, and more—organizations and their employees must persistently adapt to this cycle of unending “new.” How are businesses and their teams expected to keep up? Well, it requires some much-needed support. Training once every few years may have been effective ... Read More
The Importance of OnDemand Customer Service Training
Whether your team is spread across the country and in-person training isn’t an option, or you want to give your employees the option to complete training on their own time, virtual online training is the move!
Why Consumers Care More About Your Customer Service Than Your Social Mission
While promoting your commitment to your customers on your social channels is an important part of content marketing, turns out—it’s not what keeps people coming back!
Unlock the Secrets of Success: Handling Difficult Customers Training – Your Ultimate Survival Guide
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!