What do athletes and customer service professionals have in common? The need for coaching to achieve high-level performance. While your teams may not be running sprint drills, they are exercising various transactional and interactional skills to deliver exceptional customer service. As a team leader, you want to coach your people to develop these skills and build the mindset to apply … Read More
Does this scenario sound familiar? More of your customer service representatives have left your company. Those who stay seem less enthusiastic about their jobs. They’ve been calling out sick more often, and your managers are struggling to properly staff your customer service department and meet customer expectations. Employee job satisfaction and turnover are constant challenges in customer service. But the … Read More
While our OnDemand Customer Service Training started as a course catering to individuals, we’ve expanded our offerings to accommodate 50+ seats!
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.
Here are some tips on the best ways to push learning even further with a little pre-workshop prep, straight from our trainers in the field.
In customer service, positivity consistently facilitates smoother transitions, clearer communication, and more satisfied customers.