Blogs

5 Reasons Not to Hire a Customer Service Training Company

Top 5 Reasons Not to Hire a Professional Customer Service Training Company 1

As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees,... Read More

DIY Customer Service Training… Is It Really That Easy?

DIY customer service training

When someone in your family has a toothache, it’s unlikely that you reach for a pair of pliers, and if your office air conditioner stops working, your solution probably doesn’t involve heading to the jug of Freon you keep in... Read More

The Secret to Providing a Positive Customer Service Experience

Colorful balloons cluster, floating gently against a clear sky, creating a vibrant, cheerful atmosphere.

Hold on To That Balloon! A friend once offered a valuable piece of advice; “hold on to that balloon!” In his view, the dreams, ideas, suggestions, and feelings provided by his team were like little notes, each tied to its... Read More

Boost Your Customer Service from Good to Great

great customer service

Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and... Read More

What is Customer Service Phone Training and Why Do You Need It?

customer service phone training

Unleash Excellence on the Phone: Elevate Customer Service Training for Employees Mastering the art of customer service in person and on the phone can be challenging. It is not merely ‘common sense’. It’s a learned skill that your employees must... Read More

Game Changers: Key Takeaways for Improving the Customer Experience

Bonfire GameChangersInfographic Header 01

Did you know that most organizations currently rate their Customer Satisfaction Score at 3.8 on a scale of 1-5? This shows there is definitely room for improvement. Now more than ever, improving customer satisfaction comes down to appropriate training. With... Read More

The Advantages of Customer Service Training

Call center team member wearing a headset at a computer while a supervisor provides support, with another agent in the background.

Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line. Of course, customer interactions influence your sales and the ability... Read More

Positive Voices Create Positive Customer Experiences

Smiling call center agent wearing a headset at a computer, with other support staff working in the background.

We’ve written about why customer service representatives need proper training to become effective and knowledgeable ambassadors for your products, but equally important is the way they communicate this information. Specifically, there is likely room for improvement in your employees’ tone... Read More

1 2 3 4 5 6 15