Blogs

Emotional Intelligence: Personalize Your Customer Service

Three coworkers laughing together outdoors, representing positive connection and emotional intelligence.

There’s a large misconception of the term intelligence in our society. The idea of intelligence goes beyond aspects of analytical thinking like test scores, thinking ability, and IQ. Above and beyond the traditional notion of intelligence, you can also gain... Read More

Don’t Turn Your Holiday Workers into Grinches

ho ho ho employee training

Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical. It’s probably your busiest time of year. It’s always an opportunity not only to make sales but also to cement new relationships, creating new customers and loyal followers... Read More

Case Study: Improving the Service Culture

Presenter speaking to a seated group in a training room with a blank screen behind her.

One of our clients in the shared services/financial division of a global medical supplies organization knew they needed to improve the customer service culture of their division. Since the organization employed approximately 700 staff in three U.S. locations, they sought... Read More

The Do’s and Don’ts of Training Presentations

Business Team Meeting Seminar Training Concept

As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training... Read More

Do You See 2020 in 20/20?

Person sitting in an office chair on a mountain overlook with arms raised, facing the sun above a sea of clouds.

Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking... Read More

Infographic: Customer Service Essentials

Customer service agent wearing a headset at a computer with an orange overlay and Bonfire “b” logo.

Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:   Buying decisions Repeat purchases Spend amount  Customer loyalty If your organization is looking to improve your customer service and spark... Read More

The Process of Breaking Bad Training Habits

A white mug with the text "LIFE BEGINS after COFFEE" stands on a desk, surrounded by papers, pens, a laptop, and a small plant near a computer monitor.

Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training... Read More

Bonfire Training Deeply Impacts and Inspires Trainee

A woman wearing a headset smiles joyfully in a call center. Text reads: “Undoubtedly, the training I received and internalized from you was a major factor in my advancement. Darilynn Godfrey.” Logo: Bonfire Training.

We recently received a message from a former trainee (way back when we were known as PhonePRO) that we knew we had to share. Darilynn Godfrey has given us permission to share her touching story with you. We were inspired... Read More

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