Blogs
Emotional Intelligence: Personalize Your Customer Service
There’s a large misconception of the term intelligence in our society. The idea of intelligence goes beyond aspects of analytical thinking like test scores, thinking ability, and IQ. Above and beyond the traditional notion of intelligence, you can also gain... Read More
Don’t Turn Your Holiday Workers into Grinches
Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical. It’s probably your busiest time of year. It’s always an opportunity not only to make sales but also to cement new relationships, creating new customers and loyal followers... Read More
Case Study: Improving the Service Culture
One of our clients in the shared services/financial division of a global medical supplies organization knew they needed to improve the customer service culture of their division. Since the organization employed approximately 700 staff in three U.S. locations, they sought... Read More
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training... Read More
Do You See 2020 in 20/20?
Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking... Read More
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from: Buying decisions Repeat purchases Spend amount Customer loyalty If your organization is looking to improve your customer service and spark... Read More
The Process of Breaking Bad Training Habits
Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training... Read More
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former trainee (way back when we were known as PhonePRO) that we knew we had to share. Darilynn Godfrey has given us permission to share her touching story with you. We were inspired... Read More
