We get a lot of questions about how Bonfire came to be—and how nearly 40 years later, we’re still out here sparking lasting change.
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Are Smartphones Stealing Our Focus?
Does anyone else remember a time when it was physically impossible to walk around with a tiny computer in your hand or pocket? Ahhh, the good ol’ days! While smartphones have definitely made life more convenient in many ways, we can’t help but wonder: at what cost? Anyone who has a smartphone knows the distractions it can present—but do you ... Read More
Showing Up Strong Guide
Have you found yourself showing up differently over the past couple of years? At Bonfire Training, we’ve created a free, downloadable guide to give you some tips and tricks on how you can power through challenges and show up with an abundance mentality.
The Five Behaviors of a Team & How They Impact Your Organization
Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it takes some work.
Partnership with Bonfire Training Leads to Results and National Recognition
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results.
Customer Service Training Programs to Consider This Year
Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more.
Best Practices for Customer Service Employee Onboarding
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.
Customer Service Training: How to Show Compassion
Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer.