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Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.
The Process of Breaking Bad Training Habits
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.
Infographic: Customer Service Essentials
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team.
Do You See 2020 in 20/20?
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.
The Do’s and Don’ts of Training Presentations
Training new or existing employees can help your company improve in many ways when it is presented properly. Here’s a few of our training do’s and dont’s.
Case Study: Improving the Service Culture
“One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us.
Don’t Turn Your Holiday Workers into Grinches
Training your seasonal employees in effective communication is still mission critical. Invest in their training, and yield happy, loyal customers all year round.