Bias in the Workplace

Workplace Bias Presentation
The truth is, we all have biases. And contrary to what many people think, not every bias is harmful or hurtful—just like having a bias doesn't make you a bad person. Biases typically become dangerous when we don't take the time to recognize and work through them (which is often easier said than done.) One reason it can be difficult ... Read More

Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Above the Line

Above the Line - 5 stars

Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.

DISC Behavioral Styles: A Learned Superpower

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Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not only learn the patterns of your own behavior, but you and your team will learn to recognize those patterns in ... Read More

Customer Service Essentials for the Utility Industry

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Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More

10 Ways You Can Show Up Strong

Showing Up Strong Guide graphic
With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to do our best to Show Up Strong. Our mindsets are our greatest superpower, and now, more than ever, it’s important ... Read More

Mason Health Success Story

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Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday recognition program that they rolled out in their new clinic to acknowledge their high-performing customer service associates. Check out this ... Read More