Blogs

Above the Line

Above the Line - 5 stars

What is the one thing that separates excellent service from average service? A line. No, really—it’s that simplistic. You’ll find excellent service above this metaphorical line and average service below it. While each business or corporation has its own personal... Read More

Stop Calling Me “Hon”

Angry caller

“How can I help you, hon?” “Can I get you anything else, dear?” “Have a good day, sweetheart!” While these types of phrases and pet names might sound okay coming from your significant other, it’s quite normal to feel uncomfortable... Read More

Further Your Commitment to Above The Line Service With These Courses

small business training

What if we told you we could strategically cultivate high-quality customer service at your business in a way that’s fun, educational, and results-driven? It’s true! We understand that companies are looking to retain teams, and we think empowering them is... Read More

The Working Genius

A man presents on a flip chart to three smiling colleagues, one seated, in a modern office with glass partitions and computer monitors.

Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members, but can’t pinpoint why there seem to be gaps in performance or results?... Read More

Customer Experience vs. Customer Service

Customer Service

Ladies and gentlemen, boys and girls, welcome to the ultimate showdown in the world of business: Customer Experience vs. Customer Service! Grab your popcorn, because we’re about to turn this into a blockbuster movie of epic proportions. Customer Service: The... Read More

Unlock the Secrets of Success: Handling Difficult Customers Training – Your Ultimate Survival Guide

A person in a suit draws a smiling face with a marker, next to a sad face, on a transparent surface.

If you’ve ever worked in the realm of customer service, you’ve likely encountered a “difficult” customer. You know the ones: demanding, impatient, indecisive, aggressive, and critical (to name a few characteristics). While handling difficult customers every once in a while... Read More

Customer Service Training: How to Show Compassion

Golden-brown French fries fill a paper cup, accompanied by a small black cup of ketchup, placed on a white, crumpled paper surface.

At Bonfire Training, we’ve delivered customer service training to our fair share of companies and organizations. (And by “fair share”, we mean A LOT). While it’s true that the products and services differ across customer service organizations and call centers,... Read More

Spice Up Your Customer Service: Creating Moments that Wow!

Carnival Ride

Let’s talk about customer service, using the metaphor of a carnival ride. In the world of business, it’s not just about selling stuff; it’s about creating moments that matter. Buckle up for a rollercoaster of tips on how to craft... Read More

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