Blogs

10 Ways You Can Show Up Strong

Showing Up Strong Guide graphic

With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to... Read More

Customer Service Essentials for the Utility Industry

A metal lattice tower structure ascends against a sky; circular wastewater treatment basins operate amid industrial surroundings; a blue gas flame burns on a stove burner in a dimly lit space.

Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client... Read More

Ignite Your Training with the Power of Fun

silhouette of a roller coaster at sunset during a fun fair

Think back to the last time you went to an amusement park. Fun was all around you – food, rides, themes, music, thrills and laughter. Roller coasters towered above your head with their steep hills and big loops and the... Read More

DISC Behavioral Styles: A Learned Superpower

group of people hanging out and talking in an office

Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not... Read More

Tips for Giving Feedback in a Remote Work Environment

Giving Feedback

At this point, most of us have adjusted to working from home. We’re familiar with the ups and downs, the technical glitches (which always seem to happen when you’re making a brilliant point on your Zoom call, right?), the restructured... Read More

Team Training: The Secret Ingredient to a Successful Product Launch

Team Training

Back in 2019, a little boy with autism named Ralph was having a rough day at Universal Orlando after he’d patiently waited in a noisy and crowded line just to find out his favorite ride had broken down. Upon realizing... Read More

The History of Bonfire Training

bonfire landscape

We get a lot of questions about how Bonfire came to be—and how nearly 40 years later, we’re still out here sparking lasting change. Like many businesses just starting out, all we really had was an idea and the grit... Read More

Above the Line

Above the Line - 5 stars

What is the one thing that separates excellent service from average service? A line. No, really—it’s that simplistic. You’ll find excellent service above this metaphorical line and average service below it. While each business or corporation has its own personal... Read More

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