Blogs

Best Practices for Customer Service Employee Onboarding

employees working together at a computer

For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention—especially since reports now show that the cost of... Read More

Why Consumers Care More About Your Customer Service Than Your Social Mission

woman checking out at store

While promoting your commitment to your customers on your social channels is an important part of content marketing, turns out—it’s not what keeps people coming back! Of course, diversity and inclusivity should be an intricate part of your brand, it’s... Read More

Feeling Thankful: The Secret Sauce for Happy Customers

A loaf of braided bread, a pumpkin pie, and a sliced roll dusted with powdered sugar on a wooden table, surrounded by pinecones, cinnamon sticks, and a small red candle.

Hello! Today, let’s look at a subject that’s as simple as it is impactful: gratitude. We’re talking about why saying “thanks” to our amazing customers is more than just good manners—it’s a game-changer for our businesses. Especially, when we are... Read More

Customer Service Training Programs to Consider This Year

team members working together

At Bonfire, we love the “fresh start” feeling that comes along with a new year. It’s a time to set intentions, revisit goals, and plan professional development (PD) for the year ahead. If you’re an organization that has a set... Read More

The Importance of OnDemand Customer Service Training

man with headphones taking notes during online course

Over the past few years, “virtual training” has remained a major buzzword—and for good reason! With many organizations making the shift to remote or hybrid work environments, it makes sense that training would be modified to accommodate. Whether your team... Read More

Partnership with Bonfire Training Leads to Results and National Recognition

Two people fist-bump at a conference table, surrounded by colleagues who are smiling and seated with laptops and notebooks. Text reads "training" and includes a lowercase letter "b" inside a circle.

When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. They want a partner who will have a lasting impact on how their... Read More

Why We Suggest Meeting With Your Training Partner Every Year (Or More)

People sitting and listening to a speaker or trainer.

The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to feedback, and more—organizations and their employees must persistently adapt to this cycle of unending “new.” How are businesses and their... Read More

The Five Behaviors of a Team & How They Impact Your Organization

team working together in a meeting

Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it... Read More

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