Blogs
Best Practices for Customer Service Employee Onboarding
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention—especially since reports now show that the cost of... Read More
Why Consumers Care More About Your Customer Service Than Your Social Mission
While promoting your commitment to your customers on your social channels is an important part of content marketing, turns out—it’s not what keeps people coming back! Of course, diversity and inclusivity should be an intricate part of your brand, it’s... Read More
Feeling Thankful: The Secret Sauce for Happy Customers
Hello! Today, let’s look at a subject that’s as simple as it is impactful: gratitude. We’re talking about why saying “thanks” to our amazing customers is more than just good manners—it’s a game-changer for our businesses. Especially, when we are... Read More
Customer Service Training Programs to Consider This Year
At Bonfire, we love the “fresh start” feeling that comes along with a new year. It’s a time to set intentions, revisit goals, and plan professional development (PD) for the year ahead. If you’re an organization that has a set... Read More
The Importance of OnDemand Customer Service Training
Over the past few years, “virtual training” has remained a major buzzword—and for good reason! With many organizations making the shift to remote or hybrid work environments, it makes sense that training would be modified to accommodate. Whether your team... Read More
Partnership with Bonfire Training Leads to Results and National Recognition
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. They want a partner who will have a lasting impact on how their... Read More
Why We Suggest Meeting With Your Training Partner Every Year (Or More)
The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to feedback, and more—organizations and their employees must persistently adapt to this cycle of unending “new.” How are businesses and their... Read More
The Five Behaviors of a Team & How They Impact Your Organization
Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it... Read More
