Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.
Tips for Giving Feedback in a Remote Work Environment
Read some actionable tips to help you become the best at giving feedback, especially when remote work is your reality.
Ignite Your Training with the Power of Fun
Just like gravity, fun is a powerful force. Not only is fun training more enjoyable for the learner, it’s more effective and in turn reduces the need for costly retraining.
The Show Must Go On: Take Onsite Training Online
The show must go on! Online training should have an engaging and lasting effect. Learn more about how to take you onsite training online.
Benefits of Live Remote Training
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.
The Process of Breaking Bad Training Habits
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.
I’m Not Gonna Lie: Better Ways to Deliver the Same Message
In customer service, positivity leads to clearer communication and a more satisfied customer. Ensure your team has positive communication strategies.