Blogs

Above The Line Customer Service Training

Team participating in Above the Line leadership training discussion

What is the one thing that separates exceptional customer service from the average?  Speed? Assistance delivered with a smile? The answer is actually “none of the above.” At Bonfire Training, we know that what separates the good from the great... Read More

The Top 10 Advantages of Customer Service Online Training

Customer service representative wearing headset during online training on laptop

What are the biggest advantages of Customer Service Online Training? At Bonfire Training, we get asked this question A LOT. And there are A LOT of different reasons why we champion OnDemand Online training. In such a fast-paced, digital world,... Read More

Fan the Flame of Great Customer Service

Customer service agent wearing a headset receives guidance from a supervisor while working at a computer, with another agent in the background.

A barely lit fire feels different than a blazing bonfire, doesn’t it? The degree of warmth, the smoke blowing around it, the sparks and crackles. In some customer service situations, environmental factors like wind and rain are beyond our control,... Read More

Exercise Your Empathy

Smiling customer service representative wearing a headset, listening attentively during a call.

Empathy is the ability to recognize and understand the feelings of others and is a muscle that must be stretched and built. Everyone possesses the ability to empathize, but how strong that muscle is varies greatly. There are three main... Read More

Putting the Pieces Together for Learning Transfer

PuttingthePiecesTogetherImage

In training terms, you may want to do a needs assessment, get counsel and feedback from departmental leaders, identify key skills, compare notes with peers, or work with partners (like us!). Set goals to ensure a positive impact and return... Read More

Turbulent Waters Call for Agile Leadership

AgileLeadership

Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile... Read More

Mason Health Success Story

Healthcare team reviewing notes and patient documents together in a clinic hallway.

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday... Read More

How Compliments Help Motivate and Find Value In Others

How Compliments Help Motivate and Find Value In Others

(This article was originally published in 2009 and is even more applicable today.)   Free Compliments! What a great idea! Bummed out by all of the negativity on the airwaves regarding world affairs and the economy, two sophomores at Purdue... Read More

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