Real Learning. Real Fun. Real Results.- Page 2 of 8

The Five Behaviors of a Team & How They Impact Your Organization

Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it takes some work.

Partnership with Bonfire Training Leads to Results and National Recognition

When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results.

Customer Service Training Programs to Consider This Year

Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more.

Best Practices for Customer Service Employee Onboarding

employees working together at a computer

For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.

Customer Service Training: How to Show Compassion

Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer.

The Working Genius

Group of team members working aqt a white board

Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members and still can’t pinpoint why there seem to be gaps in performance or results? You’re not alone—and we can help! At Bonfire Training, we want teams of all shapes and sizes to better ... Read More

Bias in the Workplace

The truth is, we all have biases. And contrary to what many people think, not every bias is harmful or hurtful—just like having a bias doesn't make you a bad person. Biases typically become dangerous when we don't take the time to recognize and work through them (which is often easier said than done.) One reason it can be difficult ... Read More

Stop Calling Me “Hon”

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.