Mason Health Success Story

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday recognition program that they rolled out in their new clinic to acknowledge their high-performing customer service associates. Check out this ... Read More

Turbulent Waters Call for Agile Leadership

Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile Leadership rather than the result of one individual.  The Captain promotes teamwork, demonstrates trust, empowers, and builds systems and processes ... Read More

Exercise Your Empathy

Empathy - Customer Service Representative

Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.

Ignite Your Training with the Power of Fun

Just like gravity, fun is a powerful force. Not only is fun training more enjoyable for the learner, it’s more effective and in turn reduces the need for costly retraining.