Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!
DIY Customer Service Training… Is It Really That Easy?
When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help.
5 Reasons Not to Hire a Customer Service Training Company
As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees, do they need a refresher course in politeness? You can teach them that!
You know what good customer service looks like, so it’s time to roll up your sleeves and deliver a customer service training skills class to your staff… how hard can it be? You don’t need to hire anyone, you’ve got this!
Building Employee Engagement: What You Need to Know
When we talk about boosting employee engagement, we’re talking about making your employees feel valued and add value to their work. So how do you get started?
Stressbusters: 3 Easy Ways To Get Ahead of The Holiday Chaos
F. Scott Fitzgerald described it best when he wrote, “Life starts all over again, when it gets crisp in the fall.” And with the holidays upon us, are you taking the time to enjoy every moment or has the season become an impossible juggling act of managing work responsibilities with family obligations and tasks? At the very least, take a … Read More
Are Your Training Habits Helping or Sabotaging You?
The simple answer to that question is “Yes.” Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. Here are tips to jump start your journey to making sure your habits are working for you. TIP #1: Become aware of your habits. Habits are … Read More
Customer Training Is A Daily Carousel
You’ve made the decision. You’ve set the plan into motion, bridging the gap between goal and reality. You’re ready to move your leaders and your staff to the next level with cost-effective customer service training that will boost employee engagement, systematize real-time communication skills and provide your team with the competitive edge necessary to stand out in a crowded consumer … Read More
It’s Not About The Fries – Showing Compassion On A Call
Bonfire trainers travel the country and find themselves in contact centers that serve and support such products and services as shoes, beverages, insurance policies, discount consumer goods, biomedical products, cell phone minutes, apparel, checking and savings accounts, electricity and water, transportation services, software, cars, sit-down restaurants and fast food. It’s all too easy to say that every call center is … Read More