Choose the course that fits your team's needs
Develop Your Customer Service Skills With Online Courses
Now, more than ever, improving customer satisfaction is a top priority for organizations. Our Customer Service Essentials (CSE) training is designed to increase the confidence of your team members while maintaining exceptional customer service. The intention is to teach new skills, refresh existing competencies and offer new approaches to challenging situations.
Our online CSE training is designed to give you quality, concise training you can watch in one sitting, on any device. When you want to offer ongoing education on a budget, online training is a great, cost-effective solution. This course includes 14 modules, and can be purchased in single or multiple-seat packages:
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Comprehensive Skills Training
CSE features 12 of our best skills and techniques for providing great customer service. Learners will also receive reference and support materials to help them transfer their new skills and learnings to the real world.
Engaging, Interactive Activities
Tired of endless slides? This course features a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flash cards, and more.
Ready for any & every device
Our simple, mobile-friendly training platform responds to whatever device you prefer. Start the course on one device and pick it up later on a different one. The challenge is in the training, not the technology.
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