Customer Service Courses


Customer Service Essentials

This course will empower your agents to make every interaction a productive and successful one.


See Course Details


Customer Service Training

Customer Service Essentials is our flagship course and it yields results your customers will notice and appreciate.

Handling Difficult Customers

Develop a custom formula for how to handle difficult calls, prevent escalation, reduce stress, and be an ambassador for your company.

The Customer Experience

Create a positive first impression, learn how to ask tactful questions to solicit the right information, and close calls with courtesy and professionalism.

Positive Communication

Use active listening skills to engage with the customer, convey empathy, and select positive words to soften negative information and increase cooperation.

Ownership Mentality

Attitude and mindset directly impacts the service provided. Learn how to shift focus from blaming others to solving the problem.

Leadership Development Essentials

The Leadership Development Essentials workshop focuses on mentoring strategies, personalized development plans, and post-training activities for long-term organizational success and personal growth.

Find Out More About This Course
Image

Customer Service Trainning Program


Train the Trainer

In this course, your trainers will spend the day with their Bonfire Training instructor learning not only the course concepts, but also the psychology and reasoning behind them so they can feel comfortable with them and be ready for any questions that may come up during their training classes.

Find Out More About This Course


Customer Service Advantage

Learn common language and be introspective about your path to impartiality. Begin the conversation.

Find Out More About This Course
Image
Customer Service Training Program


Serving Self and Others

This course is ideal for any department or team interested in fostering better communication skills for your external customers. Learn how to make a difference with each customer that connects them uniquely to your organization.

Find Out More About This Course


What questions do you have?