Customer Service Courses
The Customer Service Essentials course yields results your customers will notice and appreciate.
Handling Difficult Customers
Develop a custom formula for how to handle difficult calls, prevent escalation, reduce stress, and be an ambassador for your company.
Master Telephone Etiquette
Create a positive first impression, learn how to ask tactful questions to solicit the right information, and close calls with courtesy and professionalism.
Customer Service Advantage
Move beyond the ordinary, and truly H.E.L.P. move each customer’s situation closer to resolution.
This course focuses on self-improvement, not blame.