Customer Service Courses

Customer Service Essentials

This course will empower your agents to make every interaction a productive and successful one.

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Customer Service Training

Customer Service Essentials is our flagship course and it yields results your customers will notice and appreciate.

Handling Difficult Customers

Develop a custom formula for how to handle difficult calls, prevent escalation, reduce stress, and be an ambassador for your company.

The Customer Experience

Create a positive first impression, learn how to ask tactful questions to solicit the right information, and close calls with courtesy and professionalism.

Positive Communication

Use active listening skills to engage with the customer, convey empathy, and select positive words to soften negative information and increase cooperation.

Ownership Mentality

Attitude and mindset directly impacts the service provided. Learn how to shift focus from blaming others to solving the problem.
Customer Service Training Program

Customer Service Advantage

Move beyond the ordinary, and truly H.E.L.P. move each customer’s situation closer to resolution.

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Serving Self and Others

This course is ideal for any department or team interested in fostering better communication skills for your external customers. Learn how to make a difference with each customer that connects them uniquely to your organization.

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Customer Service Trainning Program

Customer Service Trainning Program

Train the Trainer

In this course, your trainers will spend the day with their Bonfire Training instructor learning not only the course concepts, but also the psychology and reasoning behind them so they can feel comfortable with them and be ready for any questions that may come up during their training classes.

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