Customer Service Courses
Customer Service Essentials is our flagship course and it yields results your customers will immediately notice and appreciate.
Leadership Development Essentials
The ideal complement to Customer Service Essentials (CSE), this course focuses on equipping your leaders with mentoring strategies, personalized development plans, and post-training activities for long-term organizational success and personal growth.
Above the Line Service
Ready to take your service above the line? “Above the Line” goes beyond providing customer solutions, it means taking ownership for yourself and the impact you have on customer relationships.
Customer Service Advantage
The focus of this course is on building vital behaviors that enable your team to increase customer loyalty while improving morale, teamwork, and commitment throughout the workplace.
Field Customer Service Essentials
Field employees exposure to clients is unique because they always have to be "on". This course helps your field employees be GREAT by equipping them with key behaviors and interaction techniques to show a customer-first focus.
Serving Self and Others
Interested in fostering better communication skills for your customers? Learn how to make a difference with each customer that connects them uniquely to your organization.
Are your employees showing an increase in cynicism and emotional exhaustion? This course in Compassion Fatigue will introduce techniques involving self-care and reflection, that can help employees have more empathetic connections with your customers.
Has it been at least 12-18 months since the initial Customer Service Essentials or Sales Essentials course was delivered to your team? Now is the ideal time to review, refresh and enrich some of the real-time communication skills learned during those courses.