Master the Art of Customer Service, Leadership & Culture!
Training to Fit Your Needs
In today's fast-paced business landscape, sustaining the momentum of growth and development requires a strategic approach. At Bonfire Training, we recognize the need for ongoing initiatives that nurture team members and elevate leadership capabilities. After all, investing in your employees is one of the best business decisions you can make.
We have convenient and cost-effective solutions to help you keep your customer service training, leadership excellence, and culture development going all year long (including remote customer service training options). Our customized programs will help you standardize exceptional service throughout your organization.
Empower your team members to make every customer interaction a productive and successful one. Our fun, engaging and results-driven customer service courses are perfect for elevating both internal and external customer relationships. By incorporating real-world experiences, our courses give participants relatable and applicable skills that allow them to navigate customer interactions successfully and enjoy their roles.
Here are some courses that will standardize exceptional customer service throughout your organization. All courses are available via Live Remote customer service training or Onsite delivery. Customer Service Essentials is also immediately available via OnDemand Online Training for individual viewing or to load on your LMS.
Customer Service Essentials
Increase the confidence of your team members so that they can consistently deliver an exceptional customer service experience. View Course Info
Above the Line Service
Understand what separates excellent service from average service. View Course Info
Customer Service Advantage
Equip your employees to provide the best service that also promotes your reputation and customer loyalty. View Course Info
If it's been 12-18 months since your team's initial training, this course is for you. View Course Info
Field Customer Service Essentials
Training for technicians, line people, auditors and other positions your company has out in the field. View Course Info
The Platinum Rule of Service
Distinct from "The Golden Rule", the Platinum Rule focuses on treating people how they want to be treated. View Course Info
Sustain the Training: Customer Service Essentials
This course is a perfect complement to our frontline training program: Customer Service Essentials. After your team has completed Customer Service Essentials, we collaborate with your Leaders to create a customized sustainability plan. View Course Info
Sales & Service Essentials
Grounded in the principles of relationship selling, this course will empower your sales team members to build better relationships while increasing their sales volume. View Course Info
Serving Self & Others
Each employee has the ability and choice to show up for customers in an attentive, caring, and considerate way, and this serves both the customer and yourself. This workshop examines how to accomplish this dual goal within each customer interaction, even during tough conversations. View Course Info
Train-the-Trainer & Licensing
After completing the Train-the-Trainer course, our most frequently requested program, Customer Service Essentials (CSE), can be delivered by your firm at your location at any time, both for existing employees and new hires. View Course Info
Leadership & Culture
A company’s culture encompasses the shared attitude, goals, and practices that make up an organization's overall beliefs and behaviors. Maintaining a vibrant company culture that’s both supportive and nurturing is vital to the success of the company, as well as its team members.
Here are some courses that will support a strong culture and cultivate your team. All courses are available via Live Remote or Onsite delivery.
It has long been known that for teams and organizations to thrive during challenging times takes a different level of leadership. This workshop focuses on defining and exploring that level of leadership. View Course Info
The Art of Persuasion, Negotiation and Conflict
The Art of Persuasion, Negotiation, and Conflict involves mastering communication and relationship techniques to better assert yourself in the world. View Course Info
Better Relationships through DISC
DISC represents the four behavioral styles in the general population and is a universal language for describing a person’s behavior and emotions. In this workshop, we’re going to examine behavioral preferences in ourselves and in others. View Course Info
Coaching & Feedback
This program will help provide a necessary foundation for managers and help them overcome challenges by showing them the essential skills to be able to positively influence their team. View Course Info
Equip your team members with the tools and resources to recognize Compassion Fatigue and take actionable steps to combat it. View Course Info
In this course, leaders will discover how to get to the real cause of the problem, defuse tense situations, and have a productive conversation that leads to resolution. Course Info
Using concepts from the book “Emotional Intelligence 2.0” and an online assessment, we focus on key topics and strategies to improve Self-Awareness, Self-Management, Social Awareness, and Relationship Management. View Course Info
The Five Behaviors of a Team
Based on Patrick Lencioni’s work “The Five Dysfunctions of a Team”, this course reveals the five critical fundamentals of high performing teams. This workshop promotes different thinking about each of these five dysfunctions. View Course Info
Train your leaders to bring out the best in others to achieve individual development and organizational goals. View Course Info
Our Presentation Skills program will give participants the skills they need to make speaking in front of a group less terrifying - and even enjoyable! View Course Info
This highly engaging team building course explores how beliefs and mindsets impact behaviors and how these behaviors impact internal and external customers as well as influence business outcomes and performance goals. View Course Info
The Working Genius
This program helps team members align goals, organize projects, and implement stages of work (Ideation, Activation and Implementation). View Course Info
Blanchard | Building Trust
After the workshop, participants will understand the impact of their behavior on building or eroding trust with others. View Course Info
Blanchard | Management Essentials
Set your leaders up to create engaged, productive teams and drive greater results for your organization. View Course Info
Blanchard | Self Leadership
Our Self Leadership training program is designed by experts in employee motivation and engagement to ensure your team members develop the self-starting mindset they need to move the organization forward. View Course Info
Blanchard | SLII® Concepts
SLII® Concepts teaches what it means to lead situationally. That means giving people the right support or direction at the right time. View Course Info
Blanchard | The SLII™ Experience
Blanchard’s SLII® empowers leaders to become adaptive—a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience™ teaches your leaders how to lead situationally. View Course Info
Training Delivered How You Need It
Whether you have team members in offices around the world, remote workers, or a full in-office staff, Bonfire Training has the right course for you. Determine whether onsite, OnDemand, or live remote customer service training is right for your team.
Bonfire Training Is: