Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.
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Team Training: The Secret Ingredient to a Successful Product Launch
A little boy with autism was having a rough day at Universal Orlando. His family vacation was almost over and he had yet to get on the ride featuring his all-time favorite superhero.
DISC Behavioral Styles: A Learned Superpower
Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not only learn the patterns of your own behavior, but you and your team will learn to recognize those patterns in ... Read More
Customer Service Essentials for the Utility Industry
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More
10 Ways You Can Show Up Strong
With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to do our best to Show Up Strong. Our mindsets are our greatest superpower, and now, more than ever, it’s important ... Read More
Mason Health Success Story
Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday recognition program that they rolled out in their new clinic to acknowledge their high-performing customer service associates. Check out this ... Read More
Turbulent Waters Call for Agile Leadership
Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile Leadership rather than the result of one individual. The Captain promotes teamwork, demonstrates trust, empowers, and builds systems and processes ... Read More
Putting the Pieces Together for Learning Transfer
Learning transfer is easier said than done, but with thoughtful planning and frequent coaching, you’ll produce great trainees.