Know how to effectively communicate with customers on the telephone. Here are some tips to start.
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Gold Stars Are Free! Employee Recognition Training for Managers
Recognition! It’s one of the most powerful motivators we have. Make sure to utilize it well within your company!
Have Your Employees Lost That Lovin’ Feelin’?
What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude.
5-Step Process for Handling Profanity
How to best handle profanity on a call with a customer. Listen in on this revealing webinar.
Engaging the New Millennial (Gen-Y) Workforce
There is a new generation entering the workforce. Here are some tips on how to work and excel with them in the workplace!
Make a Resolution to Start Coaching!
If you work in the call center industry, you are probably very familiar with the terms “coaching” and “monitoring.” Here are how to differ between the two.
How Compliments Help Motivate and Find Value In Others
It is essential to our overall well-being to take time out to affirm our colleagues, appreciate our customers and find value in each other. And it’s easy to do! Appreciation for others can be demonstrated in the simplest of ways.