In a time where people are leaving their jobs at a record pace, we encourage all businesses to keep employee retention top of mind. If you’re one of the many leaders asking, “how can I keep employees engaged and loyal in such a tight labor market?” To us, the answer is simple: professional development and training. The fact is that ... Read More
What if we told you we could strategically cultivate high-quality customer service at your business in a way that’s fun, educational, and results-driven? It’s true! We understand that companies are looking to retain teams, and we think empowering them is a great way to do so. After all, a happy team is more likely to go the extra mile in ... Read More
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.
The truth is, we all have biases. And contrary to what many people think, not every bias is harmful or hurtful—just like having a bias doesn't make you a bad person. Biases typically become dangerous when we don't take the time to recognize and work through them (which is often easier said than done.) One reason it can be difficult ... Read More