Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team.
Ready to spark some change?
Please fill out the form below to get started on your training journey.
Do You See 2020 in 20/20?
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.
Don’t Turn Your Holiday Workers into Grinches
Training your seasonal employees in effective communication is still mission critical. Invest in their training, and yield happy, loyal customers all year round.
Emotional Intelligence: Personalize Your Customer Service
Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business?
Positive Voices Create Positive Customer Experiences
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences.
The Advantages of Customer Service Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.
Game Changers – Key Takeaways for Improving the Customer Experience
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management.
What is Customer Service Phone Training and Why Do You Need It
Solid and effective communication is the foundation of customer service: the words we use, voice tone, active listening, and non-verbal cues like eye contact and body language convey the messages that we send. But, when we communicate via telephone, we can’t rely on non-verbal cues; that is why Customer Service Phone Training is so important.