For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.
Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer.
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers.
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.