Here are some tips on the best ways to push learning even further with a little pre-workshop prep, straight from our trainers in the field.
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A Survival Guide to Dealing With “Difficult” Customers
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!
Partnership with Bonfire Training Leads to Results and National Recognition
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results.
Stop Calling Me “Hon”
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Fan the Flame of Great Customer Service
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers.
Exercise Your Empathy
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.
Benefits of Live Remote Training
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.