Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Fan the Flame of Great Customer Service
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers.
Exercise Your Empathy
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.
Benefits of Live Remote Training
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.
The Process of Breaking Bad Training Habits
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.
Infographic: Customer Service Essentials
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team.
Do You See 2020 in 20/20?
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.
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