A Survival Guide to Dealing With “Difficult” Customers

how to handle difficult customers

Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!

Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Exercise Your Empathy

Empathy - Customer Service Representative

Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.

Benefits of Live Remote Training

Customer service rep working on online training

Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.