Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Exercise Your Empathy

Empathy - Customer Service Representative

Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.

Benefits of Live Remote Training

Customer service rep working on online training

Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need.

Do You See 2020 in 20/20?

Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.