We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.
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The Process of Breaking Bad Training Habits
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.
Infographic: Customer Service Essentials
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team.
Do You See 2020 in 20/20?
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.
Case Study: Improving the Service Culture
“One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us.
Emotional Intelligence: Personalize Your Customer Service
Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business?
Positive Voices Create Positive Customer Experiences
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences.
The Advantages of Customer Service Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.