When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. It’s no secret that the customer service landscape continues to shift, and it’s essential for businesses to pivot in order to meet this moment. We know what you’re thinking: “I’ve taken customer service training in ... Read More

Showing Up Strong Guide

Showing Up Strong Guide graphic

Have you found yourself showing up differently over the past couple of years? At Bonfire Training, we’ve created a free, downloadable guide to give you some tips and tricks on how you can power through challenges and show up with an abundance mentality.

Customer Service Essentials for the Utility Industry

collage of images
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More