When It’s Time to Refresh Customer Service Training

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When was the last time your team participated in customer service training? If it’s been a year or more, you’re likely due for a refresh. It’s no secret that the customer service landscape continues to shift, and it’s essential for businesses to pivot. We know what you’re thinking. “I’ve taken customer service training in the past. Do I really need ... Read More

Showing Up Strong Guide

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Have you found yourself showing up differently over the past couple of years? At Bonfire Training, we’ve created a free, downloadable guide to give you some tips and tricks on how you can power through challenges and show up with an abundance mentality.

Customer Service Essentials for the Utility Industry

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Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client expectations steadily rising, it’s more important than ever for your front-line representatives to bring their A-game in 2021 and beyond. ... Read More