Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team.
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses.
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences.
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management.