Blogs
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from: Buying decisions Repeat purchases Spend amount Customer loyalty If your organization is looking to improve your customer service and spark... Read More
The Process of Breaking Bad Training Habits
Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training... Read More
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former trainee (way back when we were known as PhonePRO) that we knew we had to share. Darilynn Godfrey has given us permission to share her touching story with you. We were inspired... Read More
The Show Must Go On: Take Onsite Training Online
Training is a lot like show business. A venue is chosen, the star of the show sometimes travels cross-country to perform, and crowds of people gather in anticipation. Regardless of what unexpected things might arise, whatever show has been planned... Read More
10 Ways You Can Show Up Strong
With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to... Read More
Customer Service Essentials for the Utility Industry
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client... Read More
Ignite Your Training with the Power of Fun
Think back to the last time you went to an amusement park. Fun was all around you – food, rides, themes, music, thrills and laughter. Roller coasters towered above your head with their steep hills and big loops and the... Read More
DISC Behavioral Styles: A Learned Superpower
Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not... Read More