Blogs

Infographic: Customer Service Essentials

bonfire training

Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:   Buying decisions Repeat purchases Spend amount  Customer loyalty If your organization is looking to improve your customer service and spark... Read More

The Process of Breaking Bad Training Habits

A white mug with the text "LIFE BEGINS after COFFEE" stands on a desk, surrounded by papers, pens, a laptop, and a small plant near a computer monitor.

Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For example, if you routinely take part in items in the “Don’t” category of training... Read More

Bonfire Training Deeply Impacts and Inspires Trainee

A woman wearing a headset smiles joyfully in a call center. Text reads: “Undoubtedly, the training I received and internalized from you was a major factor in my advancement. Darilynn Godfrey.” Logo: Bonfire Training.

We recently received a message from a former trainee (way back when we were known as PhonePRO) that we knew we had to share. Darilynn Godfrey has given us permission to share her touching story with you. We were inspired... Read More

The Show Must Go On: Take Onsite Training Online

Empty Stage

Training is a lot like show business. A venue is chosen, the star of the show sometimes travels cross-country to perform, and crowds of people gather in anticipation. Regardless of what unexpected things might arise, whatever show has been planned... Read More

10 Ways You Can Show Up Strong

Showing Up Strong Guide graphic

With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to counteract the grumpy, fearful, and downright frustrating feelings we’ve been experiencing is to... Read More

Customer Service Essentials for the Utility Industry

A metal lattice tower structure ascends against a sky; circular wastewater treatment basins operate amid industrial surroundings; a blue gas flame burns on a stove burner in a dimly lit space.

Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before, you want your company to be seen as a trusted and reliable partner in your community. With client... Read More

Ignite Your Training with the Power of Fun

silhouette of a roller coaster at sunset during a fun fair

Think back to the last time you went to an amusement park. Fun was all around you – food, rides, themes, music, thrills and laughter. Roller coasters towered above your head with their steep hills and big loops and the... Read More

DISC Behavioral Styles: A Learned Superpower

group of people hanging out and talking in an office

Wouldn’t it be great if you had a superpower that could predict other peoples’ behaviors? It turns out; you don’t need to be able to read minds—you just need some training! DISC training, to be exact. With DISC, you’ll not... Read More

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