Blogs

Why Leadership Training is Important

Whether you’re overseeing a large team, or you’ve just made your first hire, leadership training is a great resource to help you become the best possible leader you can be. You see, leadership and work culture are interconnected. Healthy, self-aware leadership is... Read More

Bonfire Training Pillar

Online Customer Service Training for Teams & Individuals Alike In recent years, “online training” has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to accommodate... Read More

The Ins and Outs of Customer Service Training

At Bonfire, our customer service training empowers teams to make every interaction a productive and successful one. In recent years, consumer expectations have gone way up—and customer service representatives must adapt to this call for competitive care. According to a global study... Read More

Above The Line Customer Service Training

What is the one thing that separates exceptional customer service from the average?  Speed? Assistance delivered with a smile? The answer is actually “none of the above.” At Bonfire Training, we know that what separates the good from the great... Read More

The Top 10 Advantages of Customer Service Online Training

What are the biggest advantages of Customer Service Online Training? At Bonfire Training, we get asked this question A LOT. And there are A LOT of different reasons why we champion OnDemand Online training. In such a fast-paced, digital world,... Read More

Fan the Flame of Great Customer Service

Customer Service Training

A barely lit fire feels different than a blazing bonfire, doesn’t it? The degree of warmth, the smoke blowing around it, the sparks and crackles. In some customer service situations, environmental factors like wind and rain are beyond our control,... Read More

Exercise Your Empathy

Empathy - Customer Service Representative

Empathy is the ability to recognize and understand the feelings of others and is a muscle that must be stretched and built. Everyone possesses the ability to empathize, but how strong that muscle is varies greatly. There are three main... Read More

Putting the Pieces Together for Learning Transfer

PuttingthePiecesTogetherImage

In training terms, you may want to do a needs assessment, get counsel and feedback from departmental leaders, identify key skills, compare notes with peers, or work with partners (like us!). Set goals to ensure a positive impact and return... Read More

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