Blogs

Training Partner for Life: What It Actually Means

Culture · Leadership & Culture · Training Strategy Training Partner for Life: What It Actually Means to Never Stop Improving It’s not a slogan. It’s what happens after the workshop ends. 6-minute read · For HR, L&D & People Leaders... Read More

Mid-Year Behavior Check: Is Your Team’s Training Sticking?

Most training gets a strong first month. Then real life happens — new hires, schedule changes, whatever’s on fire that week — and the habits people built in a workshop start to fade. Not because the customer service training failed.... Read More

Why Patient Experience Fails in High-Emotion Moments

Healthcare Workers

Healthcare  ·  Patient Experience  ·  L&D Why Patient Experience Fails in High-Emotion Moments Your team knows the protocol. That’s not the problem. 8-minute read · For HR, Patient Experience & L&D leaders · Bonfire Training   Walk through any health... Read More

5 High-Stakes Moments Every Utility Customer Service Training Program Should Address

Utility Customer Service Training Program

Utilities · Customer Experience Utility customer-facing employees aren’t just answering questions. They are managing some of the most emotionally charged interactions in any industry — and they are doing it without the customer’s goodwill already in the bank. By the... Read More

Bonfire Training: 7 Years on the Corporate Training Landscape

7 Years Celebrate

Seven years on the Training Industry Corporate Training Landscape. Three categories in 2026. And honestly? We’re not even a little bit tired of talking about it. In total transparency: when we first landed on the Training Industry Corporate Training Landscape... Read More

What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers

Professional team learning

Leadership & Team Development · DISC · Communication What DISC Profiles Can Tell You About How Your Team Handles Difficult Customers Spoiler: it’s not about personality quirks. It’s about self-awareness — and that’s something every person on your team can... Read More

When AI Handles the Easy Stuff, Your Team Has to Handle Everything Else

AI Handles the Easy Stuff

Leadership & Training Strategy What Happens to Customer Service When AI Handles the Easy Stuff? Bonfire Training · April 2026 · 7 min read Here’s the scenario nobody’s training for: your chatbot just handed off a frustrated customer to your... Read More

Mastering the Skills of Great Negotiators & Conflict Navigation

Bonfire Tension and Resolution

Bonfire Training  ·  Open Enrollment Workshop What Great Negotiators Know That Most People Don’t Negotiation  ·  Conflict Navigation  ·  Workplace Communication Live, online, 2 hours. Practical skills you can use the same week. Register on Eventbrite → Most of us... Read More

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