Blogs

The Top 10 Advantages of Customer Service Online Training

Customer service representative wearing headset during online training on laptop

What are the biggest advantages of Customer Service Online Training? At Bonfire Training, we get asked this question A LOT. And there are A LOT of different reasons why we champion OnDemand Online training. In such a fast-paced, digital world,... Read More

Fan the Flame of Great Customer Service

Customer service agent wearing a headset receives guidance from a supervisor while working at a computer, with another agent in the background.

A barely lit fire feels different than a blazing bonfire, doesn’t it? The degree of warmth, the smoke blowing around it, the sparks and crackles. In some customer service situations, environmental factors like wind and rain are beyond our control,... Read More

Exercise Your Empathy

Smiling customer service representative wearing a headset, listening attentively during a call.

Empathy is the ability to recognize and understand the feelings of others and is a muscle that must be stretched and built. Everyone possesses the ability to empathize, but how strong that muscle is varies greatly. There are three main... Read More

Putting the Pieces Together for Learning Transfer

PuttingthePiecesTogetherImage

Imagine for a moment that you just finished leading a round of Customer Service Training focusing on DISC Behavioral Styles. You reviewed how DISC profiles can be leveraged to more effectively communicate with customers and to identify their motivations, helping... Read More

Turbulent Waters Call for Agile Leadership

AgileLeadership

Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile... Read More

Mason Health Success Story

Healthcare team reviewing notes and patient documents together in a clinic hallway.

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday... Read More

How Compliments Help Motivate and Find Value In Others

How Compliments Help Motivate and Find Value In Others

(This article was originally published in 2009 and is even more applicable today.)   Free Compliments! What a great idea! Bummed out by all of the negativity on the airwaves regarding world affairs and the economy, two sophomores at Purdue... Read More

Make a Resolution to Start Coaching!

Manager coaching an employee at a laptop during a one-on-one meeting in an office.

If you work in the call center industry, you are probably very familiar with the terms “coaching” and “monitoring.” Although two different activities, the terms are frequently used interchangeably. In reality, they are two separate and distinct activities that should be clearly... Read More

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