Blogs
Game Changers: Key Takeaways for Improving the Customer Experience
Did you know that most organizations currently rate their Customer Satisfaction Score at 3.8 on a scale of 1-5? This shows there is definitely room for improvement. Now more than ever, improving customer satisfaction comes down to appropriate training. With... Read More
The Advantages of Customer Service Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line. Of course, customer interactions influence your sales and the ability... Read More
Positive Voices Create Positive Customer Experiences
We’ve written about why customer service representatives need proper training to become effective and knowledgeable ambassadors for your products, but equally important is the way they communicate this information. Specifically, there is likely room for improvement in your employees’ tone... Read More
Emotional Intelligence: Personalize Your Customer Service
There’s a large misconception of the term intelligence in our society. The idea of intelligence goes beyond aspects of analytical thinking like test scores, thinking ability, and IQ. Above and beyond the traditional notion of intelligence, you can also gain... Read More
Don’t Turn Your Holiday Workers into Grinches
Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical. It’s probably your busiest time of year. It’s always an opportunity not only to make sales but also to cement new relationships, creating new customers and loyal followers... Read More
Case Study: Improving the Service Culture
One of our clients in the shared services/financial division of a global medical supplies organization knew they needed to improve the customer service culture of their division. Since the organization employed approximately 700 staff in three U.S. locations, they sought... Read More
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training... Read More
Do You See 2020 in 20/20?
Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking... Read More