High employee turnover? Retain your team with great customer service training

Desirae training a group on DISC
Does this scenario sound familiar? More of your customer service representatives have left your company. Those who stay seem less enthusiastic about their jobs. They’ve been calling out sick more often, and your managers are struggling to properly staff your customer service department and meet customer expectations. Employee job satisfaction and turnover are constant challenges in customer service. But the ... Read More

Why Your Customer Service Training Should Be Adaptive

Customer Service Training Class
Embracing change has become a guiding principle for many of today’s most successful business models—and for good reason! As a new generation enters the workforce, leaders need to offer adaptive training that applies to the day-to-day situations their employees *actually* face. The truth is, many of the professional development options companies offer are unsuitable for today’s workers. People are looking ... Read More

When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches to difficult situations, and have some fun while doing it! In our Customer Service Essentials Refresher course, we dive into ... Read More