Blogs

Tips for Giving Feedback in a Remote Work Environment

Giving Feedback

At this point, most of us have adjusted to working from home. We’re familiar with the ups and downs, the technical glitches (which always seem to happen when you’re making a brilliant point on your Zoom call, right?), the restructured... Read More

Team Training: The Secret Ingredient to a Successful Product Launch

Team Training

Back in 2019, a little boy with autism named Ralph was having a rough day at Universal Orlando after he’d patiently waited in a noisy and crowded line just to find out his favorite ride had broken down. Upon realizing... Read More

The History of Bonfire Training

bonfire landscape

We get a lot of questions about how Bonfire came to be—and how nearly 40 years later, we’re still out here sparking lasting change. Like many businesses just starting out, all we really had was an idea and the grit... Read More

Above the Line

Above the Line - 5 stars

What is the one thing that separates excellent service from average service? A line. No, really—it’s that simplistic. You’ll find excellent service above this metaphorical line and average service below it. While each business or corporation has its own personal... Read More

Stop Calling Me “Hon”

Angry caller

“How can I help you, hon?” “Can I get you anything else, dear?” “Have a good day, sweetheart!” While these types of phrases and pet names might sound okay coming from your significant other, it’s quite normal to feel uncomfortable... Read More

Further Your Commitment to Above The Line Service With These Courses

small business training

What if we told you we could strategically cultivate high-quality customer service at your business in a way that’s fun, educational, and results-driven? It’s true! We understand that companies are looking to retain teams, and we think empowering them is... Read More

The Working Genius

A man presents on a flip chart to three smiling colleagues, one seated, in a modern office with glass partitions and computer monitors.

Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members, but can’t pinpoint why there seem to be gaps in performance or results?... Read More

Customer Experience vs. Customer Service

Customer Service

Ladies and gentlemen, boys and girls, welcome to the ultimate showdown in the world of business: Customer Experience vs. Customer Service! Grab your popcorn, because we’re about to turn this into a blockbuster movie of epic proportions. Customer Service: The... Read More

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