Blogs
Unlock the Secrets of Success: Handling Difficult Customers Training – Your Ultimate Survival Guide
If you’ve ever worked in the realm of customer service, you’ve likely encountered a “difficult” customer. You know the ones: demanding, impatient, indecisive, aggressive, and critical (to name a few characteristics). While handling difficult customers every once in a while... Read More
Customer Service Training: How to Show Compassion
At Bonfire Training, we’ve delivered customer service training to our fair share of companies and organizations. (And by “fair share”, we mean A LOT). While it’s true that the products and services differ across customer service organizations and call centers,... Read More
Spice Up Your Customer Service: Creating Moments that Wow!
Let’s talk about customer service, using the metaphor of a carnival ride. In the world of business, it’s not just about selling stuff; it’s about creating moments that matter. Buckle up for a rollercoaster of tips on how to craft... Read More
Best Practices for Customer Service Employee Onboarding
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention—especially since reports now show that the cost of... Read More
Why Consumers Care More About Your Customer Service Than Your Social Mission
While promoting your commitment to your customers on your social channels is an important part of content marketing, turns out—it’s not what keeps people coming back! Of course, diversity and inclusivity should be an intricate part of your brand, it’s... Read More
Feeling Thankful: The Secret Sauce for Happy Customers
Hello! Today, let’s look at a subject that’s as simple as it is impactful: gratitude. We’re talking about why saying “thanks” to our amazing customers is more than just good manners—it’s a game-changer for our businesses. Especially, when we are... Read More
Customer Service Training Programs to Consider This Year
At Bonfire, we love the “fresh start” feeling that comes along with a new year. It’s a time to set intentions, revisit goals, and plan professional development (PD) for the year ahead. If you’re an organization that has a set... Read More
The Importance of OnDemand Customer Service Training
Over the past few years, “virtual training” has remained a major buzzword—and for good reason! With many organizations making the shift to remote or hybrid work environments, it makes sense that training would be modified to accommodate. Whether your team... Read More