Blogs

OnDemand Customer Service Training for Teams

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While our OnDemand Customer Service Training started as a course catering to individuals, we’ve expanded our offerings to accommodate 50+ seats! Now, your customer service representative in California can receive the same training as your customer care agent in New... Read More

The Fundamentals of Effective Customer Service Training Programs

Hi there, fellow customer service enthusiasts! Whether you’re answering phones in a bustling office or providing support from behind a computer screen, one thing remains constant: effective customer service is essential! But fret not, my friends, for we are here... Read More

Choosing the Right Customer Service Training Services for Your Industry

a large group participating in customer service training

Customer service training is a broad concept leading to the particular type of training required to vary depending on the industry you operate within. Companies have to invest in customer training services tailored to their particular field to deliver high-quality... Read More

Why Your Customer Service Training Should Be Adaptive

Customer Service Training Class

Embracing change has become a guiding principle for many of today’s most successful business models—and for good reason! As a new generation enters the workforce, leaders need to offer adaptive training that applies to the day-to-day situations their employees *actually*... Read More

From Good to Great: The Role of Customer Service Training Services in Brand Loyalty

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Brand loyalty is incredibly valuable. Companies with a loyal customer base enjoy repeat business and gain from the word-of-mouth marketing that satisfied customers can provide. The quality of customer service is central for customers to differentiate a company as good... Read More

Online Customer Service Training: Boosting Employee Skills and Confidence

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In today’s business environment, online and offline customers frequently require support and guidance. Companies aiming for exceptional customer service teams recognize online customer service training as a vital and highly cost-effective resource. Online training offers flexibility and convenient access making... Read More

The Benefits of Online vs. In-Person Customer Service Training Service

A man using a whiteboard to teach a group of people.

Excellent customer service is crucial to a company’s success. Businesses that wish to optimize their customer service capabilities often face a decision between online customer service training and face-to-face training. By understanding the benefits of each approach, organizations can choose... Read More

Measuring the Impact of Customer Service Training on Customer Satisfaction

Five people, engaged in discussion around a wooden table, are in a bright room with large windows. One person has a laptop, and a written flipchart is partially visible.

Customer service plays a big role in how we feel about a company. Think about the last time you had a question or a problem with something you bought. How did the person on the other end of the line... Read More

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