Blogs
Customer Service Training: Leading By Example
In today’s workforce (especially in customer service), employee engagement plays a significant role in employee retention. Standing out in a crowded consumer marketplace can only happen with the help of our employees—making them the single most valuable component of any... Read More
Customer Service Online Training & Its Benefits
Whether your team is spread out in offices across the world or you’re facilitating a remote work environment, customer service online training can help any team grow. With comprehensive online courses that offer convenience, flexibility, and interactivity—leaders can take the... Read More
When It’s Time to Refresh Customer Service Training
UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches... Read More
High employee turnover? Retain your team with great customer service training
Does this scenario sound familiar? More of your customer service representatives have left your company. Those who stay seem less enthusiastic about their jobs. They’ve been calling out sick more often, and your managers are struggling to properly staff your... Read More
Human Interaction — Your Key in Training Customer Service Champions
What do athletes and customer service professionals have in common? The need for coaching to achieve high-level performance. While your teams may not be running sprint drills, they are exercising various transactional and interactional skills to deliver exceptional customer service.... Read More
Small Changes, Big Impact: How You Can Apply ‘Atomic Habits’ To Your Customer Service Teams
In exceptional customer service, as in life, small things make a big difference. From the moment you greet a customer to when you conclude an interaction, many little elements add up to a successful outcome. Those little elements don’t happen... Read More
Why Giving Your All Is So Darn Good for You
You’ve probably heard folks say, “Give it your best shot,” right? Well, there’s a pretty cool reason behind that advice. It’s not just about nailing that project or impressing your boss; it’s also about the awesome stuff that happens inside... Read More
Unraveling Grammar Mysteries: A Guide to Common Pitfalls
Embarking on a journey through the complexities of business writing is like navigating a linguistic labyrinth. Put another way, in a business setting, clear messaging and good grammar are very important and can sometimes be confusing. So, grab your grammatical... Read More