Blogs

Why Investing in Customer Service Training Services Is Essential for Business Growth

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In modern, customer-facing businesses, customer service is fundamental in defining a company’s success. While innovative products and services can attract customers, the quality of customer service often determines the rate of customer retention. Investing in customer service training services ensures... Read More

Getting Started With AI for Customer Service

Introduction: AI is Your Compass, Not a GPS Customer service leaders today may feel like Lewis and Clark standing at the edge of the vast, uncharted wilderness of the Louisiana Purchase. They find themselves facing an industry shift where artificial... Read More

Navigating the Future: Trends and Best Practices in Customer Service eLearning

Are you looking to become part of the digital age and join the visionaries of tomorrow? Would you like to establish your own digital empire where your brand is founded on a contemporary business approach that prioritizes a nurturing work... Read More

Incorporating Self-Paced Learning During Onboarding

Incorporating Self-Paced Learning During Onboarding

How and When to Include Self-Paced Customer Service Training in Employee Onboarding Building a strong foundation is not just what home improvement stores sell—it’s how they sell it. From zones that mirror the construction process to experts strategically placed at... Read More

Showing Up Strong Guide

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Let your mindset be your superpower! While feelings of scarcity may overwhelm us from time to time, finding the strength within ourselves to flip the script and focus on abundance is always going to be the better option. Every thought... Read More

Boost Employee Retention With Bonfire Training

In a time where people are leaving their jobs at a record pace, we encourage all businesses to keep employee retention top of mind. If you’re one of the many leaders asking, “how can I keep employees engaged and loyal... Read More

Yarn Love: Philanthropy Highlight

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At Bonfire, we’re built on a culture of giving. Not only do we work hard to give our time and talents to those who seek out our customer service and leadership training—but we also love to give in our personal... Read More

The Problematic “No Problem” & Better Ways to Deliver the Same Message

Customer service representative communication

In customer service and beyond, words matter. Did you know studies have found that negative words can increase Implicit Processing within the brain’s subgenual anterior cingulate cortex? Put simply, whether spoken, heard, or thought—negative comments release stress and anxiety-inducing hormones... Read More

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