Blogs

How To Treat Them Right On The Telephone

A person holding a green rotary telephone, lifting the black receiver, wearing a striped sweater, against a purple background.

Originally posted in March of 2003 for the Journal of Accountancy: Monthly Checklist Series Treat Them Right on the Telephone Fostering a long-lasting client relationship starts from that very first contact someone makes with your firm. Here are 10 phone-etiquette... Read More

Stressbusters: 3 Easy Ways To Get Ahead of The Holiday Chaos

3 Easy Ways To Get Ahead of The Holiday Chaos unsplash

F. Scott Fitzgerald described it best when he wrote, “Life starts all over again when it gets crisp in the fall.” And with the holidays upon us, are you taking the time to enjoy every moment, or has the season... Read More

Building Employee Engagement: What You Need to Know

Employee Engagement

When studies show 53% of American employees report being actively dissatisfied and disconnected from their work on a daily basis, maintaining and indeed, fostering a full staff of engaged and productive workers may seem a pipe dream. After all, beyond... Read More

5 Reasons Not to Hire a Customer Service Training Company

Top 5 Reasons Not to Hire a Professional Customer Service Training Company 1

As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees,... Read More

DIY Customer Service Training… Is It Really That Easy?

DIY customer service training

When someone in your family has a toothache, it’s unlikely that you reach for a pair of pliers, and if your office air conditioner stops working, your solution probably doesn’t involve heading to the jug of Freon you keep in... Read More

The Secret to Providing a Positive Customer Service Experience:

Colorful balloons cluster, floating gently against a clear sky, creating a vibrant, cheerful atmosphere.

Hold on To That Balloon! A friend once offered a valuable piece of advice; “hold on to that balloon!” In his view, the dreams, ideas, suggestions, and feelings provided by his team were like little notes, each tied to its... Read More

Boost Your Customer Service from Good to Great

great customer service

Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and... Read More

What is Customer Service Phone Training and Why Do You Need It?

customer service phone training

Unleash Excellence on the Phone: Elevate Customer Service Training for Employees Mastering the art of customer service in person and on the phone can be challenging. It is not merely ‘common sense’. It’s a learned skill that your employees must... Read More

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