Good trainers know their habits — the helpful ones and the ones holding them back. Bonfire Training shares practical tips for becoming more self-aware in the training room and making lasting improvements.
Training
Bonfire Training Deeply Impacts and Inspires Trainee
Some training sticks with you for decades. Darilynn Godfrey first trained with us back in 1994 — and has been applying what she learned ever since, through career milestones and personal hardship alike.
The Show Must Go On: Take Onsite Training Online
When the world shifted, so did Bonfire Training. This post breaks down how to take the energy and impact of great onsite training and translate it into an engaging online experience — because the show must go on.
Ignite Your Training with the Power of Fun
Fun isn’t a distraction from learning — it’s the secret to making it stick. Bonfire Training explores the science behind why enjoyable training boosts dopamine, memory retention, and real results.
DISC Behavioral Styles: A Learned Superpower
What if you could predict how people behave before conflict ever starts? DISC training gives your team that edge — helping everyone understand their own style and work better with others.
Team Training: The Secret Ingredient to a Successful Product Launch
Behind every memorable customer moment is a well-trained team. Bonfire Training uses a viral Universal Orlando story to show why investing in your people before a product launch is the most important prep you can do.
The History of Bonfire Training
Nearly 40 years ago, Bonfire Training started as PhonePRO — launched out of a living room in Indianapolis with one salesperson and one trainer. Here’s how a big idea and a lot of grit became one of the most trusted names in customer service training.
Further Your Commitment to Above The Line Service With These Courses
78% of agents are seen as brand ambassadors — yet over half say they need better training to do their jobs. Bonfire Training shows how to close that gap with fun, results-driven Above the Line customer service development.
The Working Genius
Got talented people but still hitting performance gaps? Bonfire Training is a certified Working Genius facilitator — and this Patrick Lencioni model helps teams understand their strengths, fill the gaps, and put the right people in the right seats.
Why Consumers Care More About Your Customer Service Than Your Social Mission
Your social media messaging matters — but it’s not what wins customers over. Research shows that nearly half of global consumers have switched to a brand simply because it offered better customer care. Find out why the quality of your service still outranks social mission when it comes to what today’s consumers actually value.