Imagine for a moment that you just finished leading a round of Customer Service Training focusing on DISC Behavioral Styles. You reviewed how DISC...
Coaching and Mentoring
Turbulent Waters Call for Agile Leadership
Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on...
Make a Resolution to Start Coaching!
If you work in the call center industry, you are probably very familiar with the terms “coaching” and “monitoring.” Although two different...
10 Ways You Can Show Up Strong
With all 2020 tossed our way, it’s totally normal to be feeling a bit overwhelmed. Trust us; you’re not alone. We’ve found that the best way to...
The Working Genius
Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members,...
Why We Suggest Meeting With Your Training Partner Every Year (Or More)
The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to...
Showing Up Strong Guide
Let your mindset be your superpower! While feelings of scarcity may overwhelm us from time to time, finding the strength within ourselves to flip...







