Celebrating Customer Service Week 2025

Celebrating Customer Service Week 2025

Customer Service Week comes around every year in the first week of October. This year, Customer Service Week is October 6-10, 2025. It’s a great chance to say, “We see you!” No matter what your team is called—customer care, customer support, CX, or something else—this...
Why Leadership Training is Important

Why Leadership Training is Important

Whether you’re overseeing a large team, or you’ve just made your first hire, leadership training is a great resource to help you become the best possible leader you can be. You see, leadership and work culture are interconnected. Healthy, self-aware leadership is...
The Ins and Outs of Customer Service Training

The Ins and Outs of Customer Service Training

At Bonfire, our customer service training empowers teams to make every interaction a productive and successful one. In recent years, consumer expectations have gone way up—and customer service representatives must adapt to this call for competitive care. According...