Win the conversations that matter most with Bonfire Training’s open enrollment session on Mastering the Art of Persuasion Through Compassionate Curiosity—ethical influence, better questions, and real buy-in without pressure.
Customer Service
Utilities Customer Service Training | Remote & Onsite Programs
Utilities customer service training designed for high-stress environments, outage communication, and complex billing interactions. Equip call center teams and field technicians with practical communication and de-escalation skills that improve customer satisfaction and strengthen public trust.
Celebrating Customer Service Week 2025
Customer Service Week comes around every year in the first week of October. This year, Customer Service Week is October 6-10, 2025. It’s a great...
Bonfire Training Pillar
Remote and hybrid work has changed how teams learn. Bonfire Training’s OnDemand customer service courses let individuals and teams upskill on their own schedule — accessible anywhere, anytime, in one sitting.
The Ins and Outs of Customer Service Training
Consumer expectations keep rising — and your team needs to keep pace. This guide covers what customer service training is, why it matters, and how Bonfire Training helps teams build the skills to deliver seamless, standout experiences.
Above The Line Customer Service Training
What separates exceptional customer service from average? At Bonfire Training, we call it “Above the Line” — and it’s a standard every team can reach with the right training and education.
Fan the Flame of Great Customer Service
A barely-lit fire feels different than a blazing bonfire — and so does bad customer service versus great. Bonfire Training breaks down what separates the two, with real customer reviews to show the difference.
Exercise Your Empathy
Empathy is a muscle — and like any muscle, it needs regular exercise. Learn how to prepare, show up, practice, and repeat your way to stronger customer connections.
Mason Health Success Story
When training sticks, it shows. Mason Health Hospital System in Washington rolled out a peer-led recognition program built around Bonfire’s huddle videos — proof that real learning leads to real results.
How Compliments Help Motivate and Find Value In Others
Compliments are free — and more powerful than most leaders realize. Bonfire Training explores how genuine recognition motivates teams, builds trust, and brings out the best in people.










