As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them...
Training
DIY Customer Service Training… Is It Really That Easy?
When someone in your family has a toothache, it’s unlikely that you reach for a pair of pliers, and if your office air conditioner stops working,...
What is Customer Service Phone Training and Why Do You Need It?
Unleash Excellence on the Phone: Elevate Customer Service Training for Employees Mastering the art of customer service in person and on the phone...
The Advantages of Customer Service Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial...
Positive Voices Create Positive Customer Experiences
We’ve written about why customer service representatives need proper training to become effective and knowledgeable ambassadors for your products,...
Case Study: Improving the Service Culture
One of our clients in the shared services/financial division of a global medical supplies organization knew they needed to improve the customer...
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance,...
Do You See 2020 in 20/20?
Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the...
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:...
The Process of Breaking Bad Training Habits
Habits can both help and hinder. The trick is to determine which habits are the helpful ones and which habits are the ones that don’t help. For...










