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Training
5 Reasons Not to Hire a Customer Service Training Company
Think you can handle customer service training in-house? Think again. Bonfire Training makes the case for why DIY training often costs more than it saves — and what professional training delivers instead.
DIY Customer Service Training… Is It Really That Easy?
When customer service breaks down, many companies try to fix it themselves — and make it worse. Bonfire Training explains why DIY training often backfires and what professional training does differently.
What is Customer Service Phone Training and Why Do You Need It?
Great phone service isn’t common sense — it’s a learned skill. Bonfire Training breaks down what customer service phone training is, why it matters, and how it helps your team make every call count.
The Advantages of Customer Service Training
The numbers don’t lie — businesses that invest in customer service training outperform those that don’t. Bonfire Training breaks down the real advantages and why your bottom line depends on it.
Positive Voices Create Positive Customer Experiences
38% of communication is tone — and over the phone, it’s everything. Bonfire Training explores why a positive voice is one of the most powerful tools your customer service team has.
Case Study: Improving the Service Culture
A 700-person global medical supplies organization knew their service culture needed work — but didn’t know where to start. See how Bonfire Training built a consistent, company-wide customer service foundation across three U.S. locations.
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance,...
Do You See 2020 in 20/20?
New year, new goals — but are you looking in the right place? Bonfire Training makes the case for investing in your internal assets first, with employee training that directly supports your biggest business objectives.
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:...