Compliments are free — and more powerful than most leaders realize. Bonfire Training explores how genuine recognition motivates teams, builds trust, and brings out the best in people.
Employee Performance
Stressbusters: 3 Easy Ways To Get Ahead of The Holiday Chaos
The holidays don’t have to mean chaos. Bonfire Training shares three simple, science-backed strategies to help you stay grounded, grateful, and ahead of the seasonal juggling act.
The Secret to Providing a Positive Customer Service Experience
When team members share ideas and feel ignored, they disengage — and float away. Bonfire Training’s balloon metaphor is a simple but powerful reminder of what’s really at stake when leaders stop listening.
Tips for Giving Feedback in a Remote Work Environment
Remote work hasn’t made feedback easier — it’s made it harder. Bonfire Training shares practical tips for leaders and teammates to give and receive constructive feedback when screens replace face-to-face conversations.
The Working Genius
Got talented people but still hitting performance gaps? Bonfire Training is a certified Working Genius facilitator — and this Patrick Lencioni model helps teams understand their strengths, fill the gaps, and put the right people in the right seats.
Best Practices for Customer Service Employee Onboarding
Onboarding a new customer service employee is about more than paperwork and passwords. Done right, it can reduce costly turnover, boost morale, and set reps up for long-term success. Bonfire Training shares five best practices — from embedding culture on day one to using simulated tickets — to help you build an onboarding experience that sticks.
Feeling Thankful: The Secret Sauce for Happy Customers
A simple “thank you” is more powerful than you might think. When customers feel genuinely appreciated, they stay loyal, spend more, and become your biggest advocates. Discover why gratitude isn’t just good manners — it’s one of the smartest strategies for building a thriving, customer-first business.
Are Smartphones Stealing Our Focus?
The average office worker can only focus on one task for about 3 minutes at a time — and smartphones are a big reason why. For customer service reps, that loss of focus can cost far more than a glance at a screen. Learn what the “switch-cost effect” really means for your team, and four practical ways to take back your attention at work.








