Our flexible approach allows Bonfire to cater to the specific needs of the client. This client was seeking a Train-the-Trainer option that would allow their staff to provide training and gain ongoing education to support program enhancements. We often train and augment staff for larger organizations such as these.
The goals of the training included providing best-in-class customer service, and implementing a quality call monitoring program and protocol that would enhance employee effectiveness and offer industry-recognized certification programs that support employee professional development.
Bonfire tailored the training to their business and processes, including integrating the training with multiple departments with many different responsibilities and business goals. Our instructional designer was able to incorporate their company values into the training, as well as some additional communications training that they had previously presented and wanted to reinforce in tandem with our program.
Courtesy and professionalism are improved. Coachable standards were created and implemented for quality assurance. Ongoing support continues through coaching calls, customized newsletters, employee engagement surveys and more.