Master the Art of Leadership & Culture!

Customer Service Training


Training to Fit Your Needs

In today’s fast-paced business environment, fostering strong leadership and a positive organizational culture is essential for success. At Bonfire Training, we understand the importance of continuous development in these areas. Our cross-cultural leadership training equips leaders with the skills to navigate diverse work environments, focusing on cultural intelligence, global team management, and effective conflict resolution. These programs are designed to help leaders thrive in challenging situations and build cohesive teams.

We offer convenient and cost-effective training solutions that include live, online, and remote options. Our customized programs not only enhance leadership capabilities but also focus on essential customer service skills training. By investing in ongoing development for your team members, you can standardize exceptional service and improve overall business performance, creating a more inclusive and effective organization.

Leadership & Culture

A company’s culture encompasses the shared attitude, goals, and practices that make up an organization's overall beliefs and behaviors. Maintaining a vibrant company culture that’s both supportive and nurturing is vital to the success of the company, as well as its team members.

Below are Leadership & Culture Training Courses that will cultivate and support a strong company culture. All courses are available via live remote or onsite delivery (online customer service training).

Exceptional Customer Service Training
The Working Genius FeatureRemote Customer Service Training
  • Agile Leadership

    It has long been known that for teams and organizations to thrive during challenging times takes a different level of leadership. This workshop focuses on defining and exploring that level of leadership. View Course Info

  • The Art of Persuasion, Negotiation and Conflict

    The Art of Persuasion, Negotiation, and Conflict involves mastering communication and relationship techniques to better assert yourself in the world. View Course Info

  • Better Relationships through DISC

    DISC represents the four behavioral styles in the general population and is a universal language for describing a person’s behavior and emotions. In this workshop, we’re going to examine behavioral preferences in ourselves and in others. View Course Info

  • Coaching & Feedback

    This program will help provide a necessary foundation for managers and help them overcome challenges by showing them the essential skills to be able to positively influence their team. View Course Info

  • Compassion Fatigue

    Equip your team members with the tools and resources to recognize Compassion Fatigue and take actionable steps to combat it. View Course Info

  • Conflict Management

    In this course, leaders will discover how to get to the real cause of the problem, defuse tense situations, and have a productive conversation that leads to resolution. Course Info

  • Emotional Intelligence

    Using concepts from the book “Emotional Intelligence 2.0” and an online assessment, we focus on key topics and strategies to improve Self-Awareness, Self-Management, Social Awareness, and Relationship Management. View Course Info

  • The Five Behaviors of a Team

    Based on Patrick Lencioni’s work “The Five Dysfunctions of a Team”, this course reveals the five critical fundamentals of high performing teams. This workshop promotes different thinking about each of these five dysfunctions. View Course Info

  • Leadership Academy

    Train your leaders to bring out the best in others to achieve individual development and organizational goals. View Course Info

  • Presentation Skills

    Our Presentation Skills program will give participants the skills they need to make speaking in front of a group less terrifying - and even enjoyable! View Course Info

  • Purposeful Accountability

    This highly engaging team building course explores how beliefs and mindsets impact behaviors and how these behaviors impact internal and external customers as well as influence business outcomes and performance goals. View Course Info

  • The Working Genius

    This program helps team members align goals, organize projects, and implement stages of work (Ideation, Activation and Implementation). View Course Info

  • Blanchard | Building Trust

    After the workshop, participants will understand the impact of their behavior on building or eroding trust with others. View Course Info

  • Blanchard | Management Essentials

    Set your leaders up to create engaged, productive teams and drive greater results for your organization. View Course Info

  • Blanchard | Self Leadership

    Our Self Leadership training program is designed by experts in employee motivation and engagement to ensure your team members develop the self-starting mindset they need to move the organization forward. View Course Info

  • Blanchard | SLII® Concepts

    SLII® Concepts teaches what it means to lead situationally. That means giving people the right support or direction at the right time. View Course Info

  • Blanchard | The SLII™ Experience

    Blanchard’s SLII® empowers leaders to become adaptive—a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience™ teaches your leaders how to lead situationally. View Course Info

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Training Delivered How You Need It

Whether you have team members in offices around the world, remote workers, or a full in-office staff, Bonfire Training has the right customer service training courses for you. Determine whether remote customer service training, online customer service training, onsite, OnDemand, or live remote customer service training (online customer service training) is right for your team.

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Bonfire Training Is:

Real Learning. Real Fun. Real Results.

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