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Leadership & culture course

The Art of Persuasion, Negotiation & Conflict

Practical persuasion and negotiation tools for navigating conflict with confidence, reducing friction and reaching better outcomes.

Smiling man in a suit gestures while discussing with two colleagues at a meeting table.
Length
Full day
Format
Onsite or live remote
Includes
Course materials

Course overview.

The Art of Persuasion, Negotiation, and Conflict involves mastering communication and relationship techniques to better assert yourself in the world. At Bonfire, we call this an “art form” because taking everyone’s different needs, wants, aims, and beliefs into account isn’t exactly a walk in the park. It takes some practice (and guidance!).

In any workplace there will always be conflicting demands, differences in opinions, and opposing attitudes when working with clients and internal team members. While this is totally normal and to be expected, it can also pose a rather significant obstacle to progressing relationships. Great news, there are ways to validate each person’s unique experience while also bringing them into agreement.

By completing this workshop, participants will learn the following:

  • The difference between manipulation and the science of persuasion
  • How to reframe “conflict”. Remember, not all conflict is bad!
  • The mindset of this “art” and how it positively impacts communication
  • How to stay open-minded and adaptable in order to build trust

What to expect.

What your people will be able to do after the session, and what changes for your organization.

Learning outcomes

  1. Embody the “Compassionate Curiosity” mindset
  2. Enhance persuasion, communication, and relationship skills
  3. Upskill the three competencies of great negotiators
  4. Understand the “Art” with customized case studies relevant to your organization
  5. Recognize conflict stemming from negotiation
  6. Understand the “science” of human behavior pertaining to persuasion and negotiation

“In business as in life, you don’t get what you deserve, you get what you negotiate.”

Chester L. Karrass

How this works.

Program format

One-day onsite instructor-led session that can be split into shorter sessions to accommodate schedules.

  • Presented in a multi-media, fun, interactive manner with group exercises to engage participants.
  • Materials support additional learning reinforcement.
  • Live remote option available

Who should attend?

Employees and members of management that are engaging in interactions requiring persuasion, negotiation and conflict management.

Tailored to your team

Sessions can be customized with your scenarios, language and goals. You and your Bonfire trainer decide which topics matter most for your team.

Plan your session
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“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.”

Thomas Crum

Bring The Art of Persuasion, Negotiation & Conflict to your team.