01 · Onsite
Where you are.
Live, in-person training at your facility, in your region or at a central location for multi-site teams.
Onsite & live remoteHeadquartered in Indianapolis · Serving teams nationwide
Customer service and leadership training from Indianapolis, delivered nationwide.
Bonfire helps teams communicate clearly, handle difficult moments and build customer experiences that feel human. We work with organizations across the Midwest and across the country.
Where we work most often
Local context. Consistent standards.
Great customer engagement is local. Great standards travel.
“Build around the real conversations in your market. Hold the standard everywhere.”
Your customers have their own expectations, vocabulary and pace, and your training should reflect them. Your team in one city and your team in another should also deliver the same standard.
Bonfire builds practical training around the conversations your people are actually having: the frustrated customer, the complicated policy, the handoff that breaks down. We tailor it to your customers, your language and your policies.
Our team is based in Indianapolis, and our approach is the same whether your people are down the road or across the country: onsite, live remote or on-demand.
Where Bonfire works most often.
Choose your region to see how Bonfire supports teams near you. These are the regions we’re asked to work in most, not the limit of where we go.
Rings show 100 and 200 miles from our Indianapolis headquarters.
Home baseIndianapolis & Central IndianaBonfire is headquartered in Indianapolis. We work with organizations in Carmel, Fishers, Noblesville, Westfield, Zionsville and across Central Indiana.
Bonfire Training headquarters6302 Rucker Road, Suite K, Indianapolis, IN 46220317-805-5814
Midwest roots · National reach
One approach. Any location.
Whether your team is across town or across the country, you get the same practical, human-centered approach, in the format that fits your people.
02 · Live remote
Wherever your people are.
Interactive virtual sessions for distributed teams, with the same practice and feedback you’d get in the room.
Onsite & live remote03 · On-demand
Whenever they need it.
eLearning and LMS options that keep standards consistent across shifts, branches and time zones.
On-demand coursesWhat stays the same in every region
The same practical skills, tailored to your market.
Every regional program starts from the same foundation, then adapts to your customers, your policies and the outcomes that matter most. Need something built entirely around your business? Explore custom training
FoundationCustomer service essentialsStrengthen communication, active listening, empathy and service habits across the frontline.Difficult momentsService recovery &
de-escalationHelp employees navigate frustration, complaints and high-stakes moments with confidence.Every channelCommunication across channelsCreate a consistent customer experience across phone, email, chat and in-person interactions.LeadersService leadershipEquip supervisors to coach behaviors, reinforce standards and create positive energy on the team.
de-escalationHelp employees navigate frustration, complaints and high-stakes moments with confidence.Every channelCommunication across channelsCreate a consistent customer experience across phone, email, chat and in-person interactions.LeadersService leadershipEquip supervisors to coach behaviors, reinforce standards and create positive energy on the team.
Industries
Built for the teams that serve the public.
Customer engagement looks different in every industry. We shape the training around the people your team serves.
Utilities
Customer engagement for the teams that handle outages, billing questions and field conversations.
CSE for UtilitiesHealthcare
Communication, de-escalation and patient experience for staff under real pressure.
CSE for HealthcareInsurance
Clear, empathetic communication for claims, underwriting and policyholder service teams.
CSE for InsuranceField & in-home services
Consistent service from every branch and every mobile team, in front of every customer.
Field CSEWorking with Bonfire, wherever you are.
Questions we hear from teams across the Midwest and beyond.
Does Bonfire only serve the Midwest?
No. Bonfire is headquartered in Indianapolis and works closely with organizations across the Midwest. We also work with organizations across the United States through onsite, live remote and on-demand training.
Can you deliver training at my location if it isn’t listed?
Yes. The regions above are where we’re asked to work most often, not the limit of where we go. Tell us where your team is and we’ll recommend the right format.
Can you train teams in more than one city?
Yes. We can deliver the same program across multiple locations, with consistent content and examples tailored to each team.
What’s the difference between onsite and live remote?
Both are instructor-led. Onsite is in person at your location. Live remote is delivered virtually in real time. We’ll recommend the right fit for your team size, schedule and goals.
Do you customize training for our industry and policies?
Yes. We build around your customers, your language and your outcomes. Common industries include utilities, healthcare, insurance and field services.
Where is Bonfire located?
Our headquarters is at 6302 Rucker Road, Suite K, Indianapolis, IN 46220. You don’t need to visit us to work with us: we come to you or meet you online.
Tell us where your team is. We’ll help with what’s next.
Bring us the customer engagement challenge behind your training request, and tell us where your people work. We’ll recommend the right format and next step.