Emotional Intelligence

No group is too big or too small! Ideally, we recommend a maximum class size of 25 participants per session. This will ensure plenty of participation and engagement for hands-on activities. If this class size doesn’t fit your needs and you have larger participant numbers, we have several options for large group presentations.

The standard emotional intelligence course content is an assessment-based program and is typically delivered in a 3 1/2-to-4-hour, half-day class.

We recommend emotional intelligence training for all levels of employees, company wide.

This is a very common concern. Many of our clients decide that the long-term gain of interactive, hands-on classroom training is worth the short-term pain of being short staffed for customer interactions for a day or two. Rest assured; we have several options when staffing is a concern. We can divide your staff into multiple groups and run them through the training at different intervals, ensuring that no one is away for more than a few hours. We can also deliver the training after hours or on a weekend. Or you can bring in small groups from each department in your company, so no single department has everyone in training at the same time. We have worked around staffing issues many times.

It’s important to reinforce the training within 30 days of the training program to ensure the techniques stick and become part of your culture. With that in mind, we have several recommendations.

• We strongly recommend Bonfire’s Sustain the Training workshop which teaches supervisors, team leaders, and management to coach the newly trained staff on the new techniques and skills learned in the Emotional Intelligence Workshop. It reinforces the new skills and helps the staff to practice them until they become habit. The coaches’ training provides real content that is coupled with a methodical approach to set your coaches and staff up for success. It’s the best return on investment insurance for your training.

• We also offer customized refresher training. This can take place anywhere from 6-12 months after the initial training and will help the staff brush up on key techniques so that all of their skills are fully implemented.

• Team Huddles, the Emotional Intelligence Reinforcement Guide, and BOOST Huddles are also great tools that reinforce the learnings from the Emotional Intelligence Workshop.

• Your Bonfire trainer is also available for advice and guidance after the training is completed. They’re just a phone call or email away!

Our Onsite training is our best and most effective training solution for emotional intelligence since it is customized, interactive and fun. Our charismatic trainers are able to get the entire class involved and participating during the training. This makes the learning process highly enjoyable, and we have found that participants tend to learn and retain more with this format.

Live remote training for our standard emotional intelligence course is also customized and is typically delivered over three total hours, usually delivered in two 90-minute segments. That said, Bonfire is flexible and will adjust timing to meet your needs.

Our pricing varies according to the delivery method you choose, the number of days/sessions our trainer is working with your team, and how many people will be attending, amongst other factors.