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Bonfire Training

Leadership & culture course

Purposeful Accountability

A highly engaging team workshop that connects beliefs to behaviors, strengthens service standards and improves results.

Trainer and diverse participants raise hands during an interactive workshop.
Length
Full day
Format
Onsite or live remote
Includes
Course materials

Course overview.

During times of high volume workloads and competing priorities, service levels and accountability measures can suffer. This can result in missed goals and a lack of commitment. With that in mind, building a culture that promotes purposeful accountability and service excellence is critical to organizational success.

That’s where Purposeful Accountability comes in. This highly engaging team building course explores how beliefs and mindsets impact behaviors and how these behaviors impact internal and external customers as well as influence business outcomes and performance goals. Participants will be empowered with a renewed sense of purpose for delivering next level service standards and maintaining a culture of accountability.

In this workshop, participants will learn…

  • The importance of creating a culture of accountability that elevates the team member and customer experience
  • Customer-centric skill sets
  • How to have accountability conversations, including: What factors to consider when deciding if an accountability conversation is necessary How to prepare for and initiate an accountability conversation How to address conflict/push back

What to expect.

What your people will be able to do after the session, and what changes for your organization.

Learning outcomes

  1. Understand personal impact to the company culture
  2. Increase personal and team accountability skills
  3. Develop new customer-centric skillsets
  4. Know how and when to have an accountability conversation
  5. Experience a renewed sense of purpose

Business outcomes

  • Enhance Company Culture
  • Elevate Personal & Team Accountability
  • Enhance Customer Satisfaction & Loyalty
  • Improve Standards of Service Excellence
  • Show Positive Impact on Company Metrics

“Accountability is the glue that ties commitment to the result.”

Bob Proctor

How this works.

Program format

This is a one-day, onsite, instructor-led session that can be split into shorter sessions to accommodate schedules.

  • The program is presented in a multi-media, fun, interactive manner with group exercises to engage participants.
  • Materials support additional learning reinforcement.
  • Live remote option available

Who should attend?

All levels of leadership, including C-Suite, department heads, and team leaders should attend.

Tailored to your team

Sessions can be customized with your scenarios, language and goals. You and your Bonfire trainer decide which topics matter most for your team.

Plan your session
Communication

Communication Essentials for Leaders

Perfect forLeaders and supervisors who want to connect, align and lead through communication

  • Communicate with clarity and purpose
  • Listen mindfully and respond with empathy
  • Time your message to build trust and action
Change

Agile Leadership

Perfect forLeaders staying ahead in a fast-changing world

  • Develop decision-making flexibility
  • Lead teams through uncertainty and change
  • Create an adaptive leadership mindset
Conflict

The Art of Persuasion, Negotiation & Conflict

Perfect forProfessionals turning conflict into collaboration

  • Strengthen negotiation skills
  • Navigate tough conversations with confidence
  • Build lasting, productive relationships

Renew your sense of purpose.

Build a culture that promotes purposeful accountability and service excellence.