Online Conflict Resolution Course

Understanding the causes and influences of confrontation is the key to productively engaging in conflict resolution conversations in the workplace. Learning effective conflict resolution skills helps leaders engage in difficult conversations, and resolution becomes more attainable.

In our Online Conflict Resolution Course, leaders will discover how to determine the real causes of problems, defuse tense situations, and have productive conversations that lead to resolution. They will also learn “what to say when” tools for difficult situations that arise at work, so they are equipped with the right words and approach.

We will examine conflict by covering:

• Basic causes of conflict and conflict resolution
• Proven strategies for minimizing causes of conflict to prevent disagreements from occurring in the first place
• How fear of conflict can hold people back personally and professionally
• Why avoidance, power plays, pouting, and manipulation never resolve conflict
• The positive side of conflict and conflict resolution

Our Online Conflict Resolution Course uses relevant examples from your company to provide experience-based learning. It gives leaders the opportunity to apply new skills and handle even the most challenging of conversations. 

• Describe the importance of productive conflict, also known as conflict resolution.
• Know how to prepare for and deliver a tough conversation.
• Discover how to defuse tense team member situations.
• Create an “emotionally safe" conversation.
• Craft the conversation to meet behavioral goals.
• Adapt strategies for minimizing conflict through conflict resolution.