Effective Customer Service Training

Your employees will actually enjoy.

Live and on-demand training solutions for your virtual, in-person, or hybrid workforce. 

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Trusted by Fortune 500 Companies


“I didn't want a program where my team was going to sit in a room and listen to suggestions of how we should be doing things based on studies. I wanted a program that would engage them and keep their attention while they learned and that is exactly what we got.”


A real Bonfire Training customer

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The Bonfire Way

At Bonfire Training, our focus is to become your training parter for life (TP4L). We’ve been offering fun, effective and customizable training for over 38 years and have prided ourselves on being a dependable partner for our clients through the many stages of their business journey.

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Live Training

  • Fully customizable to meet the unique needs of your team
  • 10+ courses available on customer service, leadership, and culture
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On-demand Training

  • 13+ topics to level-up your team’s customer service skills
  • Reach all learners through a variety of mediums including videos, call recording, interactive flash cards and more
  • Perpetual licensing also available for enterprise clients
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Get your team the best in Customer Service Training, at their fingertips

Develop Your Customer Service Skills With OnDemand Online Courses

Now, more than ever, improving customer satisfaction is a top priority for organizations. Our Customer Service Essentials (CSE) training is designed to increase the confidence of your team members while maintaining exceptional customer service. This course will teach new skills, refresh existing competencies and offer new approaches to challenging situations.

Our OnDemand online CSE training is designed to give you quality, concise training you can watch in one sitting, on any device, at any time.  Online training is a convenient, cost-effective solution for learning rapport-building, effective skills that will create consistency of excellent service throughout your organization. This course includes over a dozen modules, gives you 30 days of access and can be purchased in single or multiple-seat packages.