Customer Service Essentials


Course Overview

This training increases the confidence of your team members so that they can consistently deliver an exceptional customer experience. This course reflects the best when it comes to proven, reproducible communication techniques that empower your team members to make every interaction a productive and successful one. With these proven communication skills, your team will learn to transform customers into loyal and enthusiastic advocates for your company.

Using customized, real-life examples that go beyond theory, your team will learn how to apply these techniques to any situation. By integrating them quickly and easily into their daily routine, they’ll see immediate results your customers will notice and appreciate.

With Customer Service Essentials, your team will know how to transform every interaction into a positive customer service experience. They will learn to talk to customers in a relatable, authentic and professional way. The end result is a consistent, top level service model that creates a spark throughout your company’s culture.

For truly long lasting results, check out Sustain the Training: Customer Service Essentials to give your leaders the tools they need to create sustainability and consistency of standards. Do you have in-house trainers? If so, check out our Train-the-Trainer & Licensing for more information.

Learning Outcomes

  • Convey positive voice tone and word choices
  • Consistently create positive first impressions
  • Guide and control every conversation
  • Understand when and how to use empathy
  • Build and maintain rapport
  • Transform negative messages to aid in customer cooperation
  • Skillfully handle difficult customer interactions
  • Apply standards for internal and external communication

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"You’ve got to start with the customer experience and work back toward the technology, not the other way around."
Steve Jobs

Business Outcomes

Improved Team Morale

Fewer Customer Complaints

Improved Customer Satisfaction

More Self-Reliant and Empowered Employees

Consistency of Excellent Service

Breaking Down Silos

Program Format

One-day onsite instructor-led session that can be split into shorter sessions to accommodate schedules.

Live Remote Training options are also available.

Presented in a multi-media, fun, interactive manner with group exercises to engage participants.

Materials and job aids to support additional learning reinforcement.

Contact us to explore how we can meet your training goals! / 800-888-4893

Who should attend?

Any department or team looking to improve communication skills with internal and external customers.

Bottom line, if you talk to people anywhere for any reason, we can help you!

The Customer Service Essentials course is also available online, learn more here.

Be Your Best, On Purpose, Every Time.

Transform every customer interaction into a positive, successful one.

Create a Spark