Online Customer Service Training for Teams & Individuals Alike

In recent years, "online training" has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to accommodate these ever-evolving times. 

Whether your team is spread out across the country, you need an effective way to upskill your team, or you're looking for professional development on an individual level, online customer service training is the way to go! At Bonfire Training, we've designed our virtual training to deliver quality information that teams and individuals alike can watch in one sitting. 

Interested? Take a seat around the bonfire and learn more about what our convenient and cost-effective online training has in store for you or your team.

The Right Training, Right Now

What is the biggest benefit of our Online OnDemand Training? It can be accessed from anywhere at any time. That's right; it's a real game-changer! Our OnDemand virtual training is based on the oh-so-popular Customer Service Essentials (CSE) course and is designed to increase the confidence of individuals and team members.

In today's digital age, we understand that training should be easily accessible, concise, convenient, and FUN. Bonfire's OnDemand Customer Service Training takes these different facets and fuses them together to deliver memorable insights and support materials people can actually benefit from. With interactive features like videos, high-quality imagery, flashcards, and more, our training will ignite your spark for customer care and make it easy to transfer your new skills and learnings to real-world situations. 

Better yet, our simple and mobile-friendly training platform responds to whatever device you prefer; all you need is a solid internet connection! You can even start the course on one device and pick it back up later on a different one—talk about convenience! 

The course includes over a dozen online customer service modules, call recordings, modern approaches to challenging situations today's customer-facing employees face, and more. When you need ongoing online training on a budget, Bonfire Training is here to offer best-in-class solutions.

What Bonfire's Customer Service Online Training Can Offer

With Bonfire's virtual training, you'll receive information on a whole wealth of topics, from shifting your mindset to handling "difficult" customers. Some of the topics you can expect our OnDemand customer service training to cover the following:

  • Mindset & Putting Customers First: Critical concepts for making the most of every customer interaction.
  • Greeting Your Customer: Concise, productive greeting to immediately build rapport and maintain focus.
  • Acknowledge & Take the Lead: How to engage with the customer while keeping the conversation on track.
  • Empathy: Understand empathy: recognize when it's warranted and how to express it.
  • Gems for All Conversations: Ways to build rapport, foster positive communication, and gather information.
  • Delivering Negative Information: Increase cooperation and decrease resistance when delivering "bad" news.
  • Troublemakers: Learn to rephrase common verbiage that can put customers on the defensive.
  • Active Listening: The key components of active listening and how to acquire a listening mindset.
  • Etiquette on Holds, Transfers, & Wrap-Ups: Proven techniques for handling these functions easily and professionally.
  • Best Practices for Email & Chat: How to apply Bonfire's positive communication techniques to written messages.
  • Challenging Customer Interactions: How to approach "difficult" customers and de-escalate when necessary.
  • Accountability: Overcome 'the blame game' and 'victim mentality' to create a successful team.

Action Plan: Review key techniques and download an Action Plan to keep the skills alive.

Team & Individual Customer Service Training

While our Online OnDemand Training started as a course catering to individuals, we've expanded our offerings to accommodate 50+ seats! Now, your customer service representative in California can receive the same training as your customer care agent in New York—and you don't have to coordinate anything or factor in different time zones! 

Remote, virtual training allows employees to complete training at a time that works best for them and allows organizations to manage their time and resources wisely. After all, ongoing online training for a large team can feel like a big investment—you want to ensure there's a learning transfer taking place! 

To make sure this is the case, we've created training that's fun, convenient, and a cost-effective solution for learning rapport-building! We make it easy to keep track of your employees' progress so you can maintain a consistency of excellent service throughout your organization.

Now, if you're a person in the customer care industry and have been searching for professional development you can complete on your own time, look no further! Our OnDemand Training was made for individuals looking to form new skills, refresh existing competencies, and become the best customer service representative they can be. You can still invest in yourself even if your workplace doesn't offer ongoing training!

Our budget-friendly customer service online training costs $184/seat and grants you access to an arsenal of customer service professional development opportunities.

Customer Service Training When & Where You Need It

Bonfire's OnDemand Customer Service Training provides individuals and teams with the comprehensive knowledge they need to thrive in the customer care industry. These transformative courses will equip you or your team with reproducible, real-time communication skills that can be used in every interaction and with every customer. 

No matter how busy things become in your personal life or organization, there's always time to find that spark that motivates and empowers us. Whatever your preference, we have options for you! To get a better idea of what to expect from our OnDemand Customer Service Training, click here to preview the course. Ready to purchase? Click here!