OnDemand Online Training & eLearning Modules

The Right
Right Now

Whether your team is spread across the country or your day-to-day is just too crowded to take an entire day off for training, our OnDemand online customer service training seminars, based on our course Customer Service Essentials (CSE), are here to help get your team up and running.

Our online customer service training is designed to give you quality and concise training you can watch in one sitting. When you want to offer ongoing education on a budget, online training is a great, cost-effective solution.

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What's Covered?

Our OnDemand online training covers a wealth of topics, including:
  • Mindset: Putting Customers First

    Critical concepts for making the most of every customer interaction.

  • Greeting Your Customer

    Concise, productive greeting to immediately build rapport and maintain focus.

  • Acknowledge & Take the Lead

    Engage with the customer while keeping the conversation on track.

  • Empathy

    Understand empathy, recognize when it’s warranted and how to express it.

  • Gems for All Conversations

    Ways to build rapport, foster positive communication and gather information.

  • Delivering Negative Information

    Increase cooperation and decrease resistance when delivering a negative message.

  • Troublemakers

    Learn to rephrase common words and phrases that put customers on the defensive.

  • Active Listening

    Key components to active listening and acquiring a listening mindset.

  • Etiquette: Holds, Transfers & Wrap-Up

    Proven techniques for handling these functions with ease and professionalism.

  • Best Practices for Email & Chat

    Apply Bonfire’s positive communication techniques to written messages.

  • Difficult Customers

    Avoid common pitfalls that help create difficult callers, and how to de-escalate.

  • Accountability

    Overcome ‘the blame game’ and ‘victim mentality’ to create a thriving team.

  • Action Plan!

    Review key techniques and download an Action Plan to keep the skills alive.


Comprehensive Skills Training

CSE features our best skills and techniques for providing great customer service. Learners will also receive reference and support materials to help them transfer their new skills and learnings to the real world.


 Interactive Activities

Tired of endless slides? This engaging course features a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flash cards, and more.


Ready for any & every device

Our simple, mobile-friendly training platform responds to whatever device you prefer. Start the course on one device and pick it up later on a different one. The challenge is in the training, not the technology.

Want to take a test drive?

Who doesn't want to take a test drive before they drive the car? Preview the course to get a better idea of what to expect. If you're ready to purchase, select the Buy Now button!

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Get your team the best in Customer Service Training, at their fingertips

Develop Your Customer Service Skills With OnDemand Online Courses

Now, more than ever, improving customer satisfaction is a top priority for organizations. Our Customer Service Essentials (CSE) training is designed to increase the confidence of your team members while maintaining exceptional customer service. This course will teach new skills, refresh existing competencies and offer new approaches to challenging situations.

Our OnDemand online CSE training is designed to give you quality, concise training you can watch in one sitting, on any device, at any time.  Online training is a convenient, cost-effective solution for learning rapport-building, effective skills that will create consistency of excellent service throughout your organization. This course includes over a dozen modules, gives you 30 days of access and can be purchased in single or multiple-seat packages.

Bulk Pricing for Teams

We offer bulk pricing for teams that is discounted at scale. Click below to learn more.


eLearning Modules & Licensing

Bonfire Training’s Quality Training Delivered Your Way

Did you know our Customer Service Essentials modules are available for delivery through Bonfire’s Learning Management System (LMS) or can be served up easily within your organization’s LMS?

It’s like a restaurant with a food truck (yay, tacos!) - we can host and serve up our menu of customer service e-Learning modules wherever you want it or we can show up to the party at your place.

Bonfire’s eLearning series is designed to increase the confidence of your team members while maintaining exceptional customer service. The intention is to teach new skills, refresh existing competencies, offer new approaches to challenging situations and have some fun while we’re at it.

Licensing our eLearning product to host on your internal LMS offers a multitude of benefits, including:

eLearning Full Access

Full Access

You receive full access to our content including updates with no usage limits or time restrictions for course completion. Utilize it at any time for onboarding new hires or refresher training.

Learner focus in etraining


Hosting on your LMS offers the ability to focus on different techniques individually along with customized options to track learner progress.

LMS Delivery

LMS Delivery

The eLearning program is SCORM compliant and compatible with most LMS platforms. It can be viewed easily on any mobile device thorugh the menu-based format.

Pricing Information for Licensing

If you're interested in licensing our OnDemand online course—we're ready when you are!

The annual eLearning license fee is based on each client’s needs and typically ranges from $10,000 to $13,000/year. The one-time fee for a perpetual license for unlimited access to Bonfire’s intellectual property on your LMS is also based on each client’s needs and customization elements and typically ranges from $20,000 to $35,000.

Want to explore more pricing information? Send us an email at info@bonfiretraining.com or give us a call at 800-888-4893.

Ready to get started?

Give your team the customer service essentials they need with OnDemand online training or our eLearning modules.

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