OnDemand Online Training & eLearning Modules
The Right
Training,
Right Now
Whether your team is spread across the country or your day-to-day is just too crowded to take an entire day off for training, our OnDemand online customer service training seminars, based on our course Customer Service Essentials (CSE), are here to help get your team up and running.
Our online customer service training is designed to give you quality and concise training you can watch in one sitting. When you want to offer ongoing education on a budget, online training is a great, cost-effective solution.
What's Covered?
Mindset: Putting Customers First
Critical concepts for making the most of every customer interaction.
Greeting Your Customer
Concise, productive greeting to immediately build rapport and maintain focus.
Acknowledge & Take the Lead
Engage with the customer while keeping the conversation on track.
Empathy
Understand empathy, recognize when it’s warranted and how to express it.
Gems for All Conversations
Ways to build rapport, foster positive communication and gather information.
Delivering Negative Information
Increase cooperation and decrease resistance when delivering a negative message.
Troublemakers
Learn to rephrase common words and phrases that put customers on the defensive.
Active Listening
Key components to active listening and acquiring a listening mindset.
Etiquette: Holds, Transfers & Wrap-Up
Proven techniques for handling these functions with ease and professionalism.
Best Practices for Email & Chat
Apply Bonfire’s positive communication techniques to written messages.
Difficult Customers
Avoid common pitfalls that help create difficult callers, and how to de-escalate.
Accountability
Overcome ‘the blame game’ and ‘victim mentality’ to create a thriving team.
Action Plan!
Review key techniques and download an Action Plan to keep the skills alive.
Comprehensive Skills Training
CSE features our best skills and techniques for providing great customer service. Learners will also receive reference and support materials to help them transfer their new skills and learnings to the real world.
Interactive Activities
Tired of endless slides? This engaging course features a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flash cards, and more.
Ready for any & every device
Our simple, mobile-friendly training platform responds to whatever device you prefer. Start the course on one device and pick it up later on a different one. The challenge is in the training, not the technology.
Want to take a test drive?
Who doesn't want to take a test drive before they drive the car? Preview the course to get a better idea of what to expect. If you're ready to purchase, select the Buy Now button!
Bulk Pricing for Teams
We offer bulk pricing for teams that is discounted at scale. Click below to learn more.
eLearning Modules & Licensing
Bonfire Training’s Quality Training Delivered Your Way
Did you know our Customer Service Essentials modules are available for delivery through Bonfire’s Learning Management System (LMS) or can be served up easily within your organization’s LMS?
It’s like a restaurant with a food truck (yay, tacos!) - we can host and serve up our menu of customer service e-Learning modules wherever you want it or we can show up to the party at your place.
Bonfire’s eLearning series is designed to increase the confidence of your team members while maintaining exceptional customer service. The intention is to teach new skills, refresh existing competencies, offer new approaches to challenging situations and have some fun while we’re at it.
Licensing our eLearning product to host on your internal LMS offers a multitude of benefits, including:
Full Access
You receive full access to our content including updates with no usage limits or time restrictions for course completion. Utilize it at any time for onboarding new hires or refresher training.
Learner-Focus
Hosting on your LMS offers the ability to focus on different techniques individually along with customized options to track learner progress.
LMS Delivery
The eLearning program is SCORM compliant and compatible with most LMS platforms. It can be viewed easily on any mobile device thorugh the menu-based format.
Pricing Information for Licensing
If you're interested in licensing our OnDemand online course—we're ready when you are!
The annual eLearning license fee is based on each client’s needs and typically ranges from $10,000 to $13,000/year. The one-time fee for a perpetual license for unlimited access to Bonfire’s intellectual property on your LMS is also based on each client’s needs and customization elements and typically ranges from $20,000 to $35,000.
Want to explore more pricing information? Send us an email at info@bonfiretraining.com or give us a call at 800-888-4893.
Ready to get started?
Give your team the customer service essentials they need with OnDemand online training or our eLearning modules.